Sr. Product Manager- Business Operations

Charles Schwab   •  


Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 115 days ago

This job is no longer available.

Our Opportunity:

Schwab has embarked on a major effort to transform our operating model – with an initial focus on significant improvements in efficiency and the client/employee experience in our mission-critical processes. The BPT (Business Process Transformation) group is at the core of Schwab’s value proposition: We drive scale, client value, and an end-to-end client experience that delivers a sustainable competitive advantage for Schwab. Our strategy is as much about the “how” as the “what” of this effort. Our transformation requires significant change and skill development across our teams, and demands a new way of thinking, working, collaborating, planning, and delivering.

What you’ll do:

Within our team, the role of the Product Owner is a pivotal one. Product Owners are expected to be aware of industry trends, their client’s needs and the fundamentals of software solutions. In addition, they are expected to have a good grasp of competitive offerings. Product Owners convert their understanding of the marketplace and client needs into a backlog of new products and features. Product owners are accountable for execution of priorities and delivery of business outcomes, identifying and driving toward achievement of key performance indicators (KPIs). Product owners own the development of requirements (user stories) for their Scrum team(s) in support of meeting their business objectives. They champion their products and lead cross-functional initiatives within a matrixed organization.

  • Aid in development and socialization of a strategic roadmap and product plan within the context of internal team needs, critical client needs, pain points and business impact
  • Review and analyze relevant client and market information, gather feedback from frontline Schwab staff
  • Use design thinking strategies and methods to understand the user, challenge assumptions and redefine problems in an attempt to identify alternative solutions
  • Prioritize future initiatives based on business & client value (i.e., feasibility, market, client, regulatory and financial impact).
  • Develop relationships with key business and technology partners
  • Socialize product roadmap plan among key stakeholders and strive to ensure continuous alignment of business teams with product roadmap
  • Act as the Product Owner for the Scrum team(s) that develop product solutions you are accountable for
    • Develop, adapt and convey the product vision to your Scrum team(s).
    • Conduct product release planning sessions with the Scrum team.
    • Write user stories and/or oversee and approve those written by others.
    • Split user stories that are too big and/or oversee this activity.
    • Specify the acceptance criteria for each user story.
    • Responsible for ordering and grooming the product backlog continuously by being a direct participant in the Scrum team’s backlog grooming session.
    • Responsible for deciding what to develop, as well as what not to develop, through direct participation in Sprint planning activities
    • Provide feedback to the development team during the Daily Scrum
    • Required to attend the Scrum team’s Sprint Review
    • Accept the completion of user stories as they are demonstrated by the Scrum team
    • Lead the definition of product success criteria (cost, quality/scope and time-to-market)
    • Daily responsibilities might include: communicate ongoing risks, scope trade-offs, timeline impacts and budget impacts to stakeholders to ensure alignment
    • Escalate issues through the proper channels and ensure Scrum team has timely resolution of roadblocks
    • Identify and drive resolution of ambiguities with technology & business partners
  • Maintain products to ensure ongoing client satisfaction and continued achievement of business goals and objectives. May be responsible for some or all of the following:
    • In partnership with technology, establish service level agreements that address product scale, availability and performance standards.
    • Obtain client feedback on enhancements and defects. Manage the process for prioritizing these to maximize business benefits.
    • Obtain ongoing adoption and client satisfaction feedback. Use feedback to prioritize future enhancements.
    • Capture qualitative and quantitative metrics for defining product performance and success.

What you have:

  • 3-5+ years of experience as a Product Owner on a Scrum team.
  • Have led teams as an Agile Product Owner in a large, complex enterprise environment where successful projects potentially involve more than 1 Scrum team.
  • Strong grasp of software development and technology.
  • Ability to gather information from multiple sources and synthesize them to uncover trends that draw out relevant and actionable conclusions.
  • Translate needs and business imperatives from product vision and roadmaps for use in setting priorities and guiding the work of the Scrum team(s).
  • Apply management and collaboration skills to orchestrate and maximize the work and deliverables of cross-organization and cross-functional teams assigned to product initiatives.
  • Possess the ability to maintain focus and drive results in all business cycles and environments. Demonstrate adaptability when projects need to deviate from original plans or shift direction based on changing needs and priorities.
  • Be a great listener – Understand the value of listening to client needs and have the ability to understand the deeper underlying problem that needs to be addressed.
  • Servant Leadership – Able to garner respect from your Scrum team(s), lead and demonstrate value-add principles, and willing and able to get your hands dirty to get the job done.
  • Attitude of transparency – Desire and ability to bring disclosure and transparency to the Scrum team and grow trust between the business and development.
  • Conflict resolution: Able to facilitate discussion of issues and different approaches and alternatives and effectively resolve issues in a timely manner.
  • Fully educated and conversant on the Scrum process according to the Scrum Guide and can apply their understanding in practical terms for the teams they are a part of.
  • A thorough understanding and appreciation for the Agile values and principles.
  • Thorough understanding of and proven ability to write user stories and acceptance criteria, split large stories into smaller stories, groom the backlog, conduct Release planning, conduct Sprint planning, navigate the Sprint review activities
  • 1210-45263