Sr. Process Engineer

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 09/21/17
Cleveland, OH
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 09/21/17

Job Description

Sr. Process Design Engineer will:

  • Execute on project and act in an advisory capacity to assigned project leaders and Sr. stakeholders within a business unit or business units on operational excellence and continuous improvement aligned to improving the client experience and meeting strategic objectives.
  • Strong Data Quality and Measurement Systems – ability to work with business units to develop customer centric data/measurement systems that support the business strategy for revenue
  • Lead end to end programs and major projects with focus on core business processes to deliver results aligned to strategic objectives – improved client and/or employee experience, value attainment – expense and revenue
  • Build relationships within business unit and across enterprise to enable cooperative and collaborative achievement of business objectives.
  • Drive a culture of client centric process excellence setting the pace of change and sharing best practices across business units.
  • Identify, advise, and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
  • Continually evaluate and learn new tools, processes or approaches to further the capabilities within the team to improve existing processes.
  • Strategic thinker; demonstrates the ability to anticipate client needs; ability to identify & solve complex problems utilizing strong conflict management skills.
  • Understands business model and project contribution to meet business strategy, including financial & risk impacts
  • Substantiated comfort level with working across an organization without boundaries and with a sense of urgency while understanding how the people and organization function
  • Proficient at collecting performance measurements, creating dashboards and monitoring on-going performance


  • Bachelor's Degree
  • 5+ years in business consulting or a transformational role, to include working with customer facing businesses and/or customers.
  • Substantiated comfort level with senior leadership across an organization without boundaries; understands the culture and how to navigate to achieve desired outcomes.
  • Ability to operate with a results-oriented focus and strong sense of urgency.
  • Demonstrated experience in driving business transformation or client centric process improvement including a mastery of broad range of service model/strategy/ transformational/process improvement approaches and certifications – e.g. Design Thinking, Change Management, Lean, Master Black Belt Six Sigma, Agile, Resource Capacity Mgt. Technology Optimization, and Business Intelligence.
  • Strong technical and analytical skills Proficiency with MS Office, MS Project, MS Visio, Minitab, SharePoint
  • Proficient at collecting performance measurements, creating dashboards and monitoring on-going performance
  • Driven to deliver on commitments, remove barriers and effectively leverage resources to deliver quality project results

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