Sr. Operations Program Manager in Sunnyvale, CA

$100K - $150K(Ladders Estimates)

Amazon   •  

Sunnyvale, CA 94086

Industry: Consumer Technology


Not Specified years

Posted 66 days ago

This job is no longer available.

The Role:

As an Operations Program Manager you will engage with an experienced cross-disciplinary staff to develop and deliver innovative consumer products and offerings. You must be responsive, flexible and able to succeed within an open collaborative peer environment.

The Operations group is looking for an individual who wants to work on execution and process development to support customers with a growing portfolio of products. We are a critical part of the product launch and warranty support process. We ensure successful fulfillment for product launches and ongoing support, grow the capabilities of our current systems to meet our needs, and drive continuous improvement for the company. In this role, you will:

· Define customer return screening and repair strategy for warranty and remorse returns

· Develop repair processes and tooling (as needed) to support repair activities for a variety of products

· Assure successful implementation into global and regional support strategies

· Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards

· Provide tangible feedback based on results to improve product design features

· Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design

· Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule

· Define spare part requirements and expected usage

· Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs

· Develop repair processes for continued improvements on efficiency and reduced complexity in the operations

· Solid business understanding of costs and opportunities for returns, service, repair and sustaining support of products

· Develop and implement new operations solutions and customer offerings for Amazon devices warranty and service customers

· Travel Required up to 20% (Domestic and International)


· Bachelor's degree in Engineering or related technical field

· 7+ years of experience managing cross-functional projects and programs

· 7+ years of experience in engineering and/or technical program management role including some ownership of solution definition/development


· Proven ability to influence others, facilitate agreement among stakeholders with different interests

· Excellent written and verbal communication skills, building relationships

· Technical aptitude and familiarity with the design and utilization of complex systems

· Proven track record of complex and creative problem solving and the desire to create and build new processes

Valid Through: 2019-9-13