$100K — $150K *
Job Duties: Provide support to enterprise clients related to technical and operational aspects of the products. Provide mentorship and task guidance to Product Support and Product Operations staff with regard to technical and operational aspects of Edifecs products. Partner with Product Implementation and Development teams as necessary. Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc. Answer email and phone requests for help from customers with respect to technical and operational aspects of the products. Collaborate in virtual teamwork with other Product Operations staff. Host online troubleshooting and investigation sessions on customer’s production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment. Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer.
Job Requirements: Minimum Requirements: Bachelor’s degree, or foreign degree equivalent, in Computer Science, Computer Engineering, or related field, plus 5 years of progressive, post-baccalaureate experience in product support in the healthcare industry, including:
Alternate requirements: Master’s degree, or foreign degree equivalent, in Computer Science, Computer Engineering, or related field, plus 3 years of experience in product support in the healthcare industry, including:
Valid through: 5/3/2021