Our mission as a leading investment management firm is to help our clients achieve their long-term financial goals. We believe our associates are the key to this mission and we are always looking for talented individuals who share our commitment to our client’s success.
If you’re looking for challenging work experiences and the ability to learn in a collaborative culture, we invite you to explore the opportunities available at T. Rowe Price.
PRIMARY PURPOSE OF THE POSITION
The Senior Mgr, UX Design is responsible for leading a team of associates focused on the development of creative solutions in support of multiple client experience journey across multiple business channels. Focuses on creatively solving complex problems from a diverse set of perspectives, contexts and research inputs, while applying their own informed views and taste. Charged with not just redesigning but reimagining customer experiences, while guiding other members of their design team to do likewise. Expected to drive the design process spanning from synthesizing insights to visualizing ideas. They thread design and business thinking together to deliver inventive, durable and thoughtful, solutions from concept to launch. Requires knowledge of business, products, and understanding of BU strategy.
Provides leadership to a team of designassociates in constructing quick interactive prototypes with initial, low fidelity visual designs that illustrate the UX/UI design that present a realistic feel of the intended experience. Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders. Mentor others and capability -build to cultivate and support them. Work closely with development teams to ensure that design specifications are implemented. Establish relationships and liaise with key stakeholders throughout the project lifecycle.
Leads the strategy for the design components of the client journey redesign. Lead user research and testing, developing customer models (personas, activity models, etc.), mapping customer journeys, developing service blueprints to direct team output. Apply user centered design methodologies to ensure ideas are based on customer needs. Use a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc.). Collaborates with Product Owner and Sponsor to brainstorm ideas, determine appropriate messaging and ensure alignment of the creative product with the overall T. Rowe Price brand and the BU’s strategy and is ultimately accountable for the quality and timeliness of the products and outputs produced by the design team on their respective journey, as well as the overall success of the product.
Apply conceptual thinking to create desirable and feasible multi-platform digital solutions, combining user needs, business goals and technical realities. Utilize best practices (known and emerging) to define and implement design criteria.
Effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually. Use your narration and storytelling skills to bring product ideas to life. Effectively present product vision to the product owner and other members of the team, as well as sponsors and senior leadership. Works in consultation with other key design leadership roles across journeys and other parts of the organization to ensure alignment of activities and approaches.
Perform task analysis and define the User Interface Design through information architecture, wireframes and user flows and validate it through usability testing. Manages and enforces brand and identity standards within the context of the client experience journeys. Serves as the creative owner of our brand within the lab and ensures all materials are reflective of our brand standards. Incumbent has final authority of creative output.
Inspire innovative approaches to design, using creative facilitation techniques and taking the lead in internal company workshops, concept sprints and external designevents
APPLICATIONS WITHOUT A PORTFOLIO SUBMISSION WILL NOT RECEIVE FURTHER CONSIDERATION.