This position is responsible for the implementation, training, and ongoing support of the Operations Management Desk (OMD).
- Responsible for the System Administration of the WFM Tools, specifically Aspectes WFM.
- Responsible for the install of OMD within the SYKES contact centers, ensures OMD team members receive the proper training along with other management personnel within the SYKES contact centers, and provide continuous support to OMD to help ensure their success.
- Responsible for the SSG (Sykes Services Group) Off Shore OMD team supporting US Brick and Mortar locations.
- The Off Shore OMD team is responsible to ensuring efficient and effective processes are adhered to in order to help drive financial success for Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Adheres to SYKES policies on ethics and integrity.T
- Travels domestically and internationally to s