Sr. Member Experience Consultant

Mountain America Credit Union   •  

West Jordan, UT

8 - 10 years

Posted 243 days ago

This job is no longer available.

To be effective, an individual must be able to perform each job duty successfully.

  • Consults with VPs, AVPs of branches and Corporate Department leaders in determining branch and department sales and service strategies and direction.
  • Assists in coaching and developing department and branch managers in Mountain America Credit Unions sales philosophy.
  • Manages and supports all corporate sales processes that promote development, member engagement and company growth.
  • Collaborates with assigned regions, branches and departments to identify needs and determine creative solutions that promote growth and expansion of credit union products and services.
  • Assists in managing incentive plan process including: compliance, problem resolution and program enhancements.
  • Delivers constructive feedback, employee reward and recognition.
  • Creates monthly reports for Sales Manager showing results of assigned regions, branches and departments.
  • Collaborates with educational services and other departments to ensure the consistent training of the AAA Sales/Service philosophy.
  • Communicates effectively and presents to large groups.
  • Other duties as assigned.


The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.


Eight+ years of experience managing sales people and processes

Financial Institution experiencepreferred

Branch Management experiencepreferred


Four-year college degree or equivalent


Licenses, Certificates, Registrations


Computer/Office Equipment Skills

Advanced Microsoft Office Suite, Solonis, and Symitar preferred.

Managerial Responsibility

Has no direct reports. Will consult with 20 or more branches and/or departments

Other Skills and Abilities