Sr. Manager-Schwab Reliability Engineering

Charles Schwab   •  

Phoenix, AZ

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 36 days ago

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Advisor Services Technology Production Reliability team is responsible for defining and executing to the strategic direction for release and configuration management tools for the organization; driving towards CI/CD through automation and process change; building, maintaining, and coordinating configuration and release for multiple applications across the portfolio. The team is also responsible for Infrastructure, Level 2 Production Support of these applications. Along with leading a team, this Sr. Manager will partner with technology teams for continuous improvements and drive towards maturing the DevOps practices.

What you’ll do:

This is a people management position, leading a team of 8-10 Production & Infrastructure Support, Configuration & Release engineers. The position requires a strong people and project management mindset coupled with demonstrated excellence leading/guiding technical teams, affinity for leveraging tooling and automation to achieve maximum process reliability, and aptitude for partnering with related departments and stakeholders. You are a change agent who seeks and creates opportunity for continuous improvement and transforming the teams from traditional Support teams to DevOps.


  • Manage and influence technology teams of all skills/roles, and partner with related departments and stakeholders
  • Lead and manage technical and support teams to manage timelines and deliverables
  • Demonstrate excellence for DevOps maturity, continuous improvements, process / culture change
  • Wear multiple hats as the situation demands; you may potentially act as Release Manager, Lead Technician, or Technical Project Manager
  • Proficient managing multiple priorities in a dynamic, geographically dispersed environment
  • Thrive in a dynamic fast paced environment with many moving parts and a large variety of responsibilities
  • Listen to constructive feedback, and course-correct to track toward realization of team vision
  • Communicate about strategy, plans, status in a way that is understood by diverse audience
  • Influence and establish Best Practices and enterprise standards / tools for all areas of responsibilities
  • Participate in the oncall rotation (including outside of business hours) with other managers on the team for issue escalations, and releases
  • Align IT investments with business objectives

What you have:

Required Skills:

  • Bachelor's Degree in Computer Science, Information Systems or related experience
  • 6 - 8 years of progressive people management experience leading teams in technology of various skills and roles and multiple geographic locations, including managing complex and critical production applications in a large data center environment
  • Proven track record of successfully managing production support efforts using a bi-modal (traditional & DevOps) methodology
  • Prior experience designing and implementing enterprise level infrastructure solutions that align with organization and corporate objectives
  • Experience with executive communications
  • Knowledge of working with Agile methodologies and partnering with Agile Development teams as operational liaison
  • Ability to define deployment plans, identify deployment dependencies and define deployment timelines for releases
  • Experience working with dashboard / environment health display tooling
  • Ability to grasp difficult concepts, large architectures, and sophisticated designs quickly

Preferred Skills:

  • Experience using CI/CD tools such as Jenkins, Atlassian tool-set, TFS, Remedy
  • Self-starter who can grasp difficult concepts and large architectures
  • Strong estimation skills with ability to provide reasonable estimates
  • Attention to details and able to track issues to resolution
  • Excellent written and verbal communication skills
  • Experience working in financial or banking industry
  • Strong innovation, creativity, and problem-solving skills.
  • Strong experience facilitating issue intervention
  • Ability to converse with technical SMEs on issues and requirements

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life