Job Description

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya's culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

Director, Infrastructure Engineering - Miami, FL

Are you ready to make an impact?

WHAT WE ARE LOOKING FOR:

Director, IT Infrastructure & Operations in a roll-up-your-sleeves environment, overseeing the organization's internal IT landscape, including multiple office locations infrastructure, and networking, with a strong background in deploying technology solutions and providing leadership and mentorship to Team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide guidance and effective enterprise systems administration, including AD design, DHCP scope configuration, DNS architecture, GPO deployment, tests, etc., by owning business critical infrastructure and applications, including on-prem and cloud-based infrastructure.
Identify and implement automation opportunities to eliminate repetitive tasks.
Implement reliable disaster recovery and business continuity plans.
Provide project management for specific projects and lead a team of system engineers.
Work in collaboration with the Security team to monitor and maintain appropriate Cybersecurity controls and ensure Operational Security.
SME designing, deploying, and maintaining Windows Operating Systems, AD, DHCP, LDAP, SCCM, WSUS, DNS, NTP, CA, GPO, and related core infrastructure components in an enterprise environment.
Manage technical engineering group, overseeing L2/L3 escalation tickets.
Establish best practices throughout the entire technical support process.
Follow up with customers to identify areas of improvement.
Develop daily, weekly, and monthly reports on the team's productivity.
Provide customer feedback to the appropriate internal teams, like product developers.

WHAT YOU'LL BRING:

Excellent networking knowledge (OSI network layers, TCP/IP).
Great knowledge and working experience in managing Azure, O365, Active Directory, domain resolution, etc.
SME in Windows server solutions, including OS installation, domain configuration, and AD architecture (GPO, AD schema, certificate-based authentication, PKI, etc.).
SME in VMware, Hyper-V, KVM, or similar solutions.
Proven project management abilities to guide complex projects and the ability to give instructions to a non-technical audience.
Great experience managing Teams, evaluating performance, recruiting, and training.
Excellent oral, written, and interpersonal skills.
Excellent analytical and problem-solving skills.
Ability to create work relationships across multiple areas, engaging with stakeholders, vendors and suppliers, their teams, and other employees.
Ability to identify and prioritize activities for Team members.
Ability to motivate, guide, and develop Team members.
Bachelor's degree in Computer Science, Management Information Systems, or a related field.
ITIL, CITP, MCSE, CompTIA A+, or other security certifications desired."

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

About Kaseya Careers

Learn More About Kaseya Careers

Kaseya Careers

There has never been a more opportune time to join the dynamic team at Kaseya—the forefront leader in providing IT management software solutions globally.

Work You’ll Do

Join Kaseya's top-tier team to assist some of the most innovative companies in mastering their IT management challenges with cutting-edge solutions.

Elevate businesses and revolutionize industries with the brightest minds at Kaseya. Stand at the forefront of technology and consulting, where innovation meets practical application.

Lead from a strategic position in the marketplace, at the crossroads of technology, industry knowledge, and digital innovation.

Engage with a worldwide network of business and technology advisors to help clients navigate their IT management transformation.

Collaborate with a vast team of experts, dedicated to advancing technology solutions that are both robust and user-friendly.

Introducing the Kaseya Professional Growth Advisory

This team is dedicated to building a leading advisory group to guide some of the most renowned companies through their journey of IT innovation and management with Kaseya.

Do Innovative Work

Be part of the largest network of IT management professionals—engaging in projects that intersect technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted IT solutions on trusted platforms through a depth and breadth of consulting experience and innovation that is unparalleled.

Be Part of a Great Team

Work with a wide array of Kaseya technology and leverage the unmatched capabilities, global scale, and collaborative environment of a seasoned team.

Future-Proof Your Career

Advance as far as your ambition will take you with boundless job opportunities to enhance your career, supported by comprehensive training, development, and certification programs.

Explore

See how Kaseya is moving companies towards more efficient IT management practices, enabling predictive maintenance and streamlined operations across various industries.

The Kaseya Leadership and Innovation Alliance

The combined service capabilities, global reach, and collaborative solution development enable clients to tackle challenges and lead transformation in their respective fields. Clients worldwide turn to Kaseya for innovative strategies and solutions that drive growth and success in the digital age.

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