Sr. Manager, Retail Operations & Analytics

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
San Jose, CA
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

WHO WE ARE

With the Invisalign® system, Align Technology revolutionized teeth straightening by moving away from old-school braces to clear, removal aligners that rely on innovative software to create a straighter, better smile. And now we’re doing it again. We're reinventing the way consumers learn about and get started on their journey to straighter teeth with an Invisalign® retailexperience.

Align is a market leader that brings out millions of smiles with the most advanced digital and 3D printing technology. We are a billion-dollar company growing globally, at a rapid double-digit rate. 

Responsibilities:

  • Responsible for building and managing the operations and analytics teams for the doctor direct to consumer channel
  • Supports all team members in understanding and working towards KPI’s
  • Accountable for gathering information from a wide number of sources (business partners, field team, stores, vendors and competitors) to create a strategic continuous improvement roadmap for all Retail operational and profitability systems and processes
  • Ensures the creation of all Retail plans is a collaborative and inclusive effort yielding targets that are both fair and lead to profitable growth
  • Directs the design and delivery of Retailreporting which results in fast analysis, leading to sound and executable business decisions to drive engagement, customer satisfaction and profitable growth
  • In partnership with field sales, marketing, and store channel work to design optimized solutions to promote seamless channel agnostic employee and customer experiences
  • Works strategically amongst a networked group of peers to help shape and implement organizational initiatives
  • Works with various business partners to help create and sustain overall alignment on collective goals and objectives
  • Partners cross functionally to identify and leverage opportunities to optimize employee and customer experience
  • Ensure the execution of team deliverables and adapt team priorities based on changing need
  • Set/adhere to team budgets, as applicable
  • Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes
  • Embrace and seek out technology that creates high tech and high touch solutions for Align’s customers
  • Proactively identify and anticipate customer expectations and needs
  • Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

Qualifications

  • Bachelor’s degree, or equivalent experience
  • 6+ years progressive retailexperience
  • 20% domestic travel
  • Strong experience in Tableau, Salesforce, Excel, Pivot Tables, V Lookup
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