Sr. Manager - Order Management

Gartner   •  

Fort Myers, FL

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 77 days ago

This job is no longer available.

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the world’s leading research and advisory company, achieving consistent double-digit growth by steering clients toward the right decisions with business and technology insights they can’t find anywhere else. Ourassociates enjoy a collaborative work environment, exceptional training andcareer development — as well as unlimited growth opportunities. If you likeworking with a curious,supportive, high-performing team, Gartner is the place for you.

Sr Order Management Manager

When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

Position’s Location:

Our Southwest Florida (Fort Myers) Gartner Campus is our largest office globally with 1,700 associates across four buildings. This location offers associates amenities which include two onsite cafes, onsite gym, outdoor walking track, open patios, and modern work spaces which foster a creative and positive work environment.

Looking for a healthy balance of work and play? You’ll love our Southwest Florida location. World class beaches, exciting nightlife, affordable cost of living, and top local schools and universities are just a few of the reasons why our area is one of the fastest-growing in the nation.

About this role:

Lead a team of Sales Support Specialists responsible for Order Management across multiple Sales Regions and multiple time zones**.

**Due to the time zones supported, this position will require a flexible schedule that will include taking occasional after hours meetings. After hours work required will vary depending on whether it is a month, quarter or year-end close.

What you’ll do:

  • Day to day management of assigned Managers, Assistant Managers and associates. Promoting teamwork, customer service and individual development.
  • Apply Change Management skills and lead associates through process and systems changes.
  • Hiring, managing performance, coaching and developing associates to deliver outstanding performance.
  • Audit existing client services, binders and contract value allocation in the various global entities and client organizations.
  • Identify variances and lead resolution in compliance to the compensation plan, the sales playbook, rules of engagement and territory management.
  • Work closely with Sales, Finance, Legal, Corporate Pricing and Deal Hub management and provide guidance to resolve issues and handle escalations.
  • Strictly adhere to order processing and SOX guidelines.
  • Provide reporting and detailed metrics for monthly review.
  • Proactively lead monthly meetings with sales managers and teams.
  • Proactive and inquisitive problem-solving.
  • Regular review and updating of processes to ensure the department maintains pace with the changing environment.
  • Conduct training at various levels (Team, Department, Sales New Hires and assigned Sales regions).

What you’ll need:

  • Bachelor's Degree, preferably in Accounting or Finance or equivalent business experience.
  • Minimum 5 years’ experience in a management role.
  • Excellent analytical skills.
  • Experience in project management.
  • Experience in systems implementations.
  • Experienced in the Quote to Cash process.
  • Experience leading and developing large teams.
  • Knowledge of varied CRM and Order Management applications.
  • Strong customer service skills.
  • Excellent verbal and written communication skills
  • Strong initiative and willingness to take on projects in a proactive manner.
  • Effective listening skills.
  • Flexibility.
  • Time management skills.
  • Microsoft Office skills essential.

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead
  • Strong communicator with excellent interpersonal skills
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Teachable and embracing of best practices and feedback as a means of continuous improvement
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Limitless growth. We work with you to help you meet your goals and advance within the company
  • Encouragement to be innovative and challenge status quo
  • Exposure to industry-leading training and development
  • Performance based recognition and rewards

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading research and advisory company. The company helps business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions. Gartner’s comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries.

Job Requisition ID:30972