Sr Manager (Medical Quality & Compliance)

Job Description:

• Manager of Medical Quality Assurance and Compliance will play an important role in the day-to-day engagement quality.
• Will have direct responsibility for reviewing worldwide cases in accordance with our policies to ensure quality measures are achieved, including analysis and feedback of quality related data.
• Will also be involved in vendor management quality activities.
• Ensures Medical Information case generated within our markets are reviewed and measured against our quality standards and reported in a timely fashion in accordance with policies and procedures.
• Assist with identifying quality trends and develops quality improvement plans to enhance processes and delivery of
• Medical Information in his/her assigned area(s).
• Ensures audit readiness both internally and externally within his/her area(s) of responsibility.
• Performs other duties and projects as assigned. Assist with maintenance of compliance related training records in the electronic Learning Management System (LMS).
• Provide subject matter expertise during audits.
• Review and analyze training and QA data to improve performance and to provide excellent customer service by enhancing the customer experience.

Qualifications:

• An advanced degree is required; Pharm D preferred
• Must be an effective communicator with excellent verbal and written skills both in comprehension and expression.
• Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation.
• Must possess proven customer service skills.
• Must also possess a high level of energy and motivation.
• Ability to thrive in a fast-paced environment and respond accordingly to high priority situations is essential.
• 1-2 years of experience managing Medical Information programs to deliver better customer experience is preferred
• Prior Quality Assurance and/or training experience is preferred
• Strong business acumen with knowledge of the evolving healthcare landscape
• Solid organizational and time management skills, proven project management
• Demonstrated ability to collaborate across a multifunctional organization and lead by influence
• Fluent in English both written and spoken
• Quality experience/Clinical background

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.