POSITION RESPONSIBILITIES: Principal Duties and Responsibilities: five to eight key responsibilities/activities for which the position is accountable:
- Directly develop and manage 2-3 dedicated IT department managers and indirectly manage and oversee IT personnel and external project managers in the context of PMO and project delivery.
- Lead corporate and regional portfolios in support of Company and business partners objectives and with a high focus on governance.
- Develop and foster relationships with business partners, portfolio leaders, project managers, portfolio stakeholders, and external partners.
- Collaborate with business and finance leadership to support project intake, vetting and prioritization processes within each portfolio, and across portfolios as needed.
- Provide consistent and effective portfolio dashboards, portfolio reviews, scorecards, and reports.
- Collaborate with business unit leadership teams on analysis of proposed projects.
- Ensure that portfolio benefits are defined and managed during the portfolio lifecycle, and that the realization is monitored.
- Ensure compliance and alignment with technology standards and processes.
- Facilitate and/or support coordination for project efforts.
- Identify, track, and help resolve cross-portfolio dependencies and conflicts.
- Serve as the point of escalation for regional leadership or requestors with issues directly related to delivery.
- Develop and facilitate regional community meetings and project steering committee.
- Promote IT framework, governance, and processes.
- Highly functional in a dynamic, challenging growth-environment.
- Comfortable bending between the tactical and strategic when necessary.
- Develop strategic plans and roadmaps.
- Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
- Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives.
- Provide “go to” leadership, transparency and visibility to the entire technology & organization
- Accountable for clear understanding of mission and goals for role and the team. Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
- Understands effective communication across all levels of the organization (both upward and downward) with the appropriate message, the right tone and the appropriate level of impact.
- Make the complex seem less complex as a consensus builder and brings people and teams together. Is able to calm tense situations by bringing clarity and organization to the forefront. Ensures each level of the organization has the information needed and the context needed to produce favorable results. Builds strong relationship with IT operational leaders to ensure connectivity to the business.
- Creates a work environment in which people are able to perform to the best of their abilities. Recognizes talent and maximizes potential in others. Holds self-accountable for technical awareness abilities, productive results and leadership attributes of the organization.
- Recognizes problems and is able to make recommendations on the best course of action to re-mediate. Resourceful at coming up with solutions using existing or available resources based on knowledge of the organization and level of execution effort.
- Translates initiatives into actions through a thoughtful, organized and well-planned approach. Establishes measurement criteria and systems to track daily processes, implementation of new initiatives and value creation, and drive of continuous improvement efforts.
- Partners with audit entities to adhere to Company IT general controls related to projects and potential impact on Sarbanes Oxley compliance.
POSITION SPECIFICATIONS: List minimum level of education, special training, certifications, or technical skills/experience required for this position.
- 8 plus years combined IT experience in project, program and portfolio management.
- Successfully managed large portfolios or programs with multiple business stakeholders.
- Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions.
- Experience in implementing and maintaining accurate key performance measures relating to PMO and project management best practices such as building work breakdown structures, Waterfall/Agile/Scrum methodologies, etc.; experience with traditional SDLC methodologies; experienced with developing overarching traditional schedules combined with Agile methodologies and toolsets.
- Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
- Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.
- Experience with directly overseeing and implementing project and program management technology platforms (e.g., ServiceNow, Changepoint, JIRA)
- Highly developed abilities with executive presentations, listening, negotiation and influencing skills
- Desired certifications; Certified Scrum Master (CSM), Project Management Professional (PMP), PMI Agile Certified Professional (PMI-ACP).
- Understanding of IT Service Management structures as defined by ITIL, including change management and service/support transition.
- Bachelor’s Degree in Information Technology, Master’s Degree preferred