Sr. Manager, Global Desktop Engineering

United Technologies   •  

Farmington, CT

Industry: Transportation

  •  

11 - 15 years

Posted 56 days ago

Role Overview

Otis is seeking a Senior Manager, Global Desktop Engineering to provide technical leadership in all aspects of Personal Computing infrastructure and service delivery for the world leader in providing reliable, efficient and technologically advanced elevators, escalators and people-moving systems.

Essential Responsibilities

  • Convert architecture designs to real, working infrastructure
  • Provide advanced technical configuration services for new infrastructure
  • Develop and maintain personal computing device hardware and operating software standards to balance cost, currency and technical quality
  • Manage global refresh program(s) on time and on budget
  • Provide advanced troubleshooting expertise, as necessary
  • Monitor, report and remediate global infrastructure vulnerabilities and critical patching
  • Maintain proper design and standards documentation

Education / Certifications

  • A bachelor's degree in computer science or related field is required

Basic Qualifications

  • Strong technical infrastructure background with at least ten years relevant, proven and broad experience
  • Broad knowledge of personal computing technologies and offerings, primarily on a Microsoft Windows platform
  • Extensive knowledge of Microsoft O365 and related products within the suite
  • Experience in an ITIL environment
  • Experience with software tools used to manage a large, global PC environment
  • Experience working in a global environment, leveraging outsourced services from multiple partners
  • Strong interpersonal, verbal and writer communication skills
  • Self-driven outlook with the ability to operate in a fast-paced, team-oriented and global environment
  • Strong attention to detail

Preferred Qualifications

  • Knowledge of Apple PC platforms preferred
  • ITIL certification preferred
  • Experience using ServiceNow preferred