Sr Manager, Enterprise Risk

11 - 15 years experience  •  Information Services

Salary depends on experience
Posted on 11/15/17
Bellevue, WA
11 - 15 years experience
Information Services
Salary depends on experience
Posted on 11/15/17

Sr Manager, Enterprise Risk

As a Sr. Manager of Enterprise Risk you have the unique opportunity to have a direct and measurable impact on T-Mobile's strategic direction and the company's bottom line. You'll need skills that enable you to partner and collaborate in other people's technical and business groups, rapidly learn the nuances of the payments business and control areas, complete robust risk analyses, and recommend meaningful changes in critical payment processes for loss mitigation. This role requires the ability to work cross functionally with IT teams, Payment Vendors and other key stakeholders. This role interacts with senior leaders and all teams throughout the payment echo system and so must be able to communicate complicated analysis, logic, and solutions in a clear and concise manner. Given the impact this position can have on T-Mobile customers, you must feel comfortable taking and defending polarizing positions based on your work. The Sr. Manager of Enterprise Risk will build and manage a team of Payment Controls analysist responsible for payment reconciliations and implementing/monitoring other payment risk controls.



Enterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership

Essential Functions

  • Leading a Payments Risk and Controls team, you will work closely with internal business partners to quickly assess understand the complete end to end payments echo system
  • Manage a team responsible for key financial and operational controls designed to ensure payments are received and reconciled daily using multiple keys across all payment providers and billing systems
  • Drive automation and reporting improvements for payment reconciliations
  • Engage cross-functional stakeholders and build relationships at various levels of the organization to effectively identify new and manage existing controls
  • Develop appropriate control environment to manage payment risks within the agreed upon risk tolerances
  • Identify, document and define remediation of risks and payment issues in a timely manner
  • Drive root cause analysis for issues to determine needed controls (new or modified)
  • Monitoring and management of Payment controls at the application, database, operating system, third party payment provider and process levels. Working with business partners to ensure accurate process documentation, maintain and update the Controls master list.
  • Coordinate with control owners to ensure that active management / monitoring of the controls occurs throughout the year, and a close partnership with SOX auditors and stakeholders
  • Participate in the review process for application, database, operating systems, and IT operational process changes/modifications to ensure that controls remain valid and/or to coordinate the creation of new controls with the Financial Controls Group.
  • Provide coordination with internal and external auditors to support audit activity within Payments
  • Monitor compliance of SOX controls for Payments
  • Work with various organizations to remediate non-compliance conditions
  • Maintain ongoing reporting for all controls. Provide analysis and insights to key trends, risks and issues to management
  • Create automated risk reporting platform
  • Continuously seek out new ways to improve the efficiency and risk of payments down to the transactional level. Partner with existing fraud teams to drive risk mitigation policies and strategies to reduce payment fraud




  • MS/MBA degree or equivalent and 10+ years relevant experience in payment industry, financial services, management consulting firms and/or project management or 10+ years related experience if without MS/MBA degree. 8+ years supervisory experience

Basic Qualifications

  • 10 + years of experience with Risk Management and/ or Issue Management
  • 10 + years of proven experience identifying/evaluating/managing payment risk and collaborating to drive issue resolution in partnership with key stakeholders

Knowledge, Skills, & Responsibilities

  • Strong knowledge of global payment processing
  • Passionate about payments and driving trust with our customers money
  • Must be detail-oriented, conscientious, thorough and accurate
  • Must be self-motivated and lead by example
  • Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
  • Strong interpersonal skills, diplomacy, and client service oriented attitude and mindset
  • Proven ability to function well independently as well as in a team
  • Comfortable working in a fluid environment where roles and responsibilities are still evolving
  • Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
  • Ability to facilitate group discussions and run meetings
  • Ability to determine when to escalate to management and identify the right stakeholders for decision making
  • Excellent written, oral and presentation skills with a strong ability to clearly communicate via PowerPoint documents and present information to all levels
  • Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio

96082BRReq ID

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