SR. Manager Cloud PTL Continuous Delivery Engineering Practice

Citigroup   •  

Jacksonville, FL

11 - 15 years

Posted 245 days ago

This job is no longer available.


This role will play a critical role in providing strategic and architectural guidance on cloud adoption and enhancements in line with enterprise IT roadmap. This person will lead the engineering vision, artifacts and best practices for public/private/hybrid cloud solutions and will be the friend, philosopher and guide for our partners and stakeholders on cloud adoption and related technologies. This role manages people, process and technology and will drive cultural transformation in conjunction with GCB CTO technology alignment with enterprise IT roadmap. This person will Lead in the engineering vision, artifacts and best practices for our Cloud based PaaS, IaaS, and Shared Data platforms.

In the continuous delivery function, this person will be the cultural change agent, the custodian and the key driver in facilitating adoption of the CI/CD model and will partner with delivery managers, application and infrastructure teams, sponsors and stakeholders to manage seamless operations of all development and runtime platforms for GCB CTO.

This role has two broad functions –
A. This position sets overall global strategy and operational standardization for Consumer’s Cloud platforms. Collaborate with CATE and GCB Architecture teams to drive operational and developmental best practices for Cloud technologies and platforms
B. Oversee Continuous Delivery Engineering practice that embeds CDEs into the product development scrum teams, who will then be accountable for the availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their services.
Key Responsibilities related to Cloud Platform Lead:
• Provide thought leadership for Cloud technologies for Consumer business, and communicate Cloud feature availability thru well-defined roadmaps.
• Develop and promote adoption of highly scalable, well-conditioned Cloud architecture standards.
• Identify and remediate SPOF in Cloud infrastructure deployments and application design.
• Partner with agile development teams to influence application modernization and migration to cloud platforms.
• Lead business sector specific service improvement plans to address deficiencies in technology solutions and operational processes including incident, change, problems and event management.
• Collaborate with architects, engineering, client managers, project managers, applications and infrastructure teams to drive emerging technology standards to industry best practices.
• Develop relationships with key customers to identify emerging needs.

Key Responsibilities related to Continuous Delivery Engineering Practice:

• Embed CDEs into Product Development scrum teams and represent platform and infrastructure domains in release planning & execution activities.
• Partner with Product Development teams to establish “error budgets”, and aim to spend error budget to get maximum feature velocity.
• Act as primary accountable service owner for all Development & Runtime platforms.
• Ensure currency & completeness of on-call playbooks to continually improve MTTR.
• Collaborate with Release Engineering & Product Development teams to develop change management strategies – e.g. canary-style deployments, pushing out new releases without interrupting services, and rolling back features that demonstrate problems.
• Manage efficiency and performance of system resources utilized, to balance demand (load), capacity, and product service performance.
• Provisioning & Platform change management

Development Value:
The job offers the opportunity for the candidate to advance in a technology leadership role that will leverage both their leadership abilities and technical skills while building experience within the Citi global organization and increasing technical knowledge to various options within the platform.

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Propositionexplains what we do and Citi Leadership Standardsexplain how we do it. Our missionis to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.


• BS Degree in engineering, science, mathematics, information systems or computer science; or the equivalent in experience and evidence of exceptional ability.
• At least 10 years of experience in enterprise level IT projects Cloud based technologies (PaaS, IaaS, Cloud Infrastructure Services)
• Experience with Pivotal Cloud Foundry or AWS or Docker/Kubernetes
• Experience with issues facing large scale server environments
• Automation, Orchestration, CI/CD, Development or DevOps background is desired.
• Experience in architecture and support best practices in Pivotal Cloud Foundry in a private cloud environment or Amazon AWS.
• Hands-on experience in open source technologies like, Docker, Git, SpringIO, NGINX, Tomcat
• Understanding of cloud application design principles such as 12 factor apps
• Broad knowledge in systems monitoring, alerting and analytics (AppDynamics, Logstash, Splunk, etc.)
Essential Skills:
• Experience in architecture and support best practices in Pivotal Cloud Foundry in a private cloud environment or Amazon AWS.
• Experience with API-M.
• Experience with micro-services.
• Experience working with additional virtualization technologies, VMware is preferred.
• Hands-on experience in open source technologies like, Docker, Git, SpringIO, NGINX, Tomcat
• Broad knowledge in systems monitoring, alerting and analytics (AppDynamics, Logstash, Splunk, etc.)
Preferred Skills
• Certification in cloud technologies
• Experience in IT transformation and/or ITIL implementation in a similar industry
• Rest API / JSON development a plus
• Understanding of cloud application design principles such as 12 factor apps
• Excellent thought leadership in IT transformation and simplification
• Strong customer and quality-focus is a must.
• Sound problem resolution, judgment, decision-making and influencing skills required.
• Excellent organizational, interpersonal, and project management skills
• Ability to handle conflicting ideas with emotional intelligence
• Excellent English communication skills both written and oral.
• Self-starter and ability to work in a team environment
• Hard working and self-motivated. Able to work effectively under pressure.
• Ability to manage multiple activities and changing priorities.