Sr. Manager, Business Systems

Express Scripts   •  

Saint Louis, MO

Industry: Healthcare


8 - 10 years

Posted 64 days ago

This job is no longer available.


Sales and Account Management Optimization (SAMO) is creating a newly formed team called the RFP-Contracting Center of Excellence (COE). The Center of Excellence will provide the backbone to both the Proposal and Contracting Teams with new, advanced technologies and processes that will lead to improved speed, accuracy, and sales win rates. We are recruiting for a Senior Manager to lead a team of 3 analysts that will support three new technologies, Seal, Apttus, and rfpio. The Sr. Manager will act as the business product owner for all 3 teams and will provide oversight of the implementation of the tools and processes including requirements definition/user stories, configuration, integrations with other tools, reporting definition. Once implemented, the business product owner will provide ongoing support to the rfp, contracting, and other organizations including technology enhancements, ongoing report development, analyses of data in support of the COE.

The Sr. Manager is responsible for day-to-day management of the team of analysts. They manages the performance and develops the feedback of the members of their team, including following through on annual performance review. Participates in evaluation and prioritization of customer/user requests. Serves as the champion for the Business Analyst role as the overall COE process matures. Assesses, develops and acquires talent. Assigns projects and work assignments to team members and directs activities, providing functional guidance. Ensures team assignments are completed within designated time frames and tracks and reports progress to upper management. Participates in process improvement and cross-departmental IT initiatives.


  • Manage a functional team in one or more sites.
  • Work to develop employee’s skills, evaluates performance and provides feedback and oversees resolution of employee relations issues.
  • Conduct performance reviews and participates in calibration sessions.
  • Develop and manage resourcing forecasts to address project needs.
  • Work with departmental leadership to develop and implement strategic business work plan goals.
  • Track and periodically report progress to senior management.
  • Develop annual initiatives and specific deliverables for the team.
  • Participate in special projects or task forces as assigned.
  • Work with IT Management team to analyze operations and efficiency of the IT group and recommend process improvements.
  • Interview, hire and on-board new talent (both employees and contractors).
  • Resolve escalating issues.
  • Report status to IT management as appropriate.


  • Bachelor’s degree in related field or 14 to 18 years of experience.
  • 8-12 years relevant experience with Bachelor’s Degree or Master’s degree and 6-10 years of relevant experience.
  • Microsoft application software (i.e., Word, Excel, Visio and Project).
  • Ability to lead, motivate, handle difficult employee relations issues and create a culture that supports high employee morale in local and remote locations.
  • Conceptual knowledge of IT concepts, procedures and practices.
  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Demonstrated ability to prioritize work load and meet project deadlines.
  • Excellent oral and written communication skills.
  • Ability to build strong relationships with business and other IT leaders.