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Sr. Manager, Ad Tech Support & QA in New York, NY



$100K - $150K*


Technical Support, Quality Assurance, Technology Management


Less than 5 years

Job Description

Job Description

I. Job Summary | Major goals and objectives.

This position is responsible for planning, executing and operating an accurate and scalable process to support advertising strategies across sales channels. This individual will oversee and inspire a team of tech support managers and QA engineers while concurrently fielding high volume support requirements for ad platforms and formats (e.g. GAM, Apple News, OTT video). They will work with peers to launch policies and procedures to improve response time and coach resources. This individual spans multiple time-zones & cultures to provide timely, top-notch, proactive customer service and follow-through.

II. Essential Job Functions

  • Work closely with a cross-functional team including Sales, Account Managers, Programmatic Manager, external partners, site development, and ad platform development to design, launch and mai
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Valid through: 2020-4-9

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