Sr. LER Consultant - Human Resources

UCSF Medical Center   •  

San Francisco, CA

11 - 15 years

Posted 183 days ago

This job is no longer available.

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. 

Ranked by U.S. News & World Report as the number one hospital in California – and among the top five in the country – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Job Summary

Under the general direction of the Director of Labor and Employee Relations, the Senior Employee Relations Consultant works as a part of a team with a focus on supporting the mission of the UCSF Medical Center and Campus.

The Senior Employee Relations Consultant plays a key organizational stewardship role to provide high level analytical and leadership support to Labor and Employee Relations and policy programs with special emphasis on policy development and implementation. Regularly leads projects of critical importance to the enterprise; these projects carry substantial consequences of success or failure. May direct programs with location-wide impact that include formulating strategies and administering policies, processes, and resources.

Senior Employee Relations Consultant oversees the local steps of the grievance process. The incumbent serves as a senior resource and lead to other labor and employee relations staff and directly oversees the daily work of the two Labor and Employee Relations Coordinators.


Required Qualifications

  • Minimum ten years of progressively responsible professional experience; or an equivalent combination of education and experience, with at least five of these ten years as an expert in labor and employee relations or a related field
  • Bachelor's degree in related area and / or equivalent experience / training
  • Expert knowledge of labor and employee relations function and other subject areas of human resources
  • Expert knowledge of dispute resolution and grievance procedures and expert knowledge of administering and ensuring adherence to labor / union contracts and policies
  • Highly developed written, verbal and presentation skills for presenting and communicating complex information to those at all levels in the organization on labor and employee relations issues
  • Possesses expert analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills; ability to investigate issues and recommend action
  • Possesses highly developed skills to provide guidance to managers and employees on complex and significant labor and employee relations issues
  • Demonstrates expert knowledge of systemwide, campus and / or medical center policies and procedures; expert knowledge of functional area and understands how work impacts other areas in Human Resources and the system
  • Exhibits expert knowledge of legal requirements needed to minimize exposure; demonstrates a thorough working knowledge of current labor laws
  • In-depth knowledge of other areas in human resources; capable of developing, interpreting, implementing and administering organization-wide human resources policies and processes
  • Demonstrates the expert level skills necessary to bargain complex issues involving significant costs to the university and represents its interests effectively
  • Demonstrated ability to handle the most difficult or volatile situations / individuals effectively; demonstrates skills and abilities in conflict and change management; has a high degree of emotional intelligence
  • Demonstrated experience and ability to work independently and as a part of a team; in leading others; in establishing and maintaining positive working relationships with management, employees and exclusive representatives; and the ability to collaborate with others
  • The flexibility to orient and work at all UCSF Medical Center locations


Preferred Qualifications

  • Advanced degree in business, human resources management or law or equivalent combination of education and experience
  • Public sector, higher education labor and employee relations experience
  • Experience in healthcare
  • Experience in a large complex organization
  • Case management tool experience (Laborsoft)
  • Demonstrated success in developing and administering performance management systems

Licensure/Certification

  • N/A

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.   
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards. 
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets. 

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility. 
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.  
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.


Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

Job ID: 15781