Sr. Learning & Organization Development Manager, NorthAm CommOps

Uber   •  

San Francisco, CA

5 - 7 years

Posted 273 days ago

This job is no longer available.

What You’ll Do

  • Advising key stakeholders and NorthAm Community Operations leadership on learning need related to employee and leadership development which are pertinent to the needs of various experience levels
  • Collaborating closely with Uber People Dev. team to understand initiatives and localize for NorthAm Community Operations teams
  • Build scalable onboarding processes for new managers of various experience levels into the company efficiently and effectively
  • Design and deliver multi-level development programs aligned with Uber Culture and Values
  • Modify training programs, as necessary to incorporate comprehensive evaluation strategies aligned with key metrics
  • Collaborate with the Center of Excellence and Greenlight Learning Teams regarding training needs, curriculum design, development, and delivery in order to create relevant solutions for the business that align with support training and frontline development
  • Monitor linkage between curriculum and improved employee and manager job performance, and coach participants back on the job, ensuring that development translates to performance, and conduct additional research prior to leading change initiatives
  • Evaluate development content and use evaluation and feedback to upgrade learning and/or develop additional material
  • Manage external relationships with 3rd party vendors and manage development budget appropriately
  • Build an efficient and scalable development program that facilitates the evolution of our managerial and reporting structure
  • Be a passionate advocate for your North America Community Operations organization by owning the development of their support teams
  • Be available to work a flexible schedule and travel, variable schedule(s) as necessary to meet demands of the business

What You’ll Need

  • Bachelor’s Degree in business or human resources, communication or other development program; preferred Master’s Degree
  • 4-6 years of experience in high growth organization where you were tasked with using data to drive decisions; High growth, technology, learning & development management, development strategy, change management, business intelligence
  • Explorer - the ability to self-serve, investigate and get the resources you require will make you much more effective in this role. Self-starter attitude is a must!
  • Understanding of core leadership principles : Problem-solving, decision-making, coaching, people management, communication, driving improvements, cultural carrier

Bonus Points if

  • Management experience
  • Experience with facilitation
  • Master’s degree in a learning or HR focused program

About the Team

The Regional Community Operations Learning Team and Community Operations organization are the driving force behind our customer support. These teams are focused on ensuring we’re delivering business driven results, and that those supporting these efforts are properly prepared.