Sr. IT Product Support Analyst

Job Description:

Job Title Sr. IT Product Support Analyst

Locations: Kansas City, MO Midwest, and East Coast Region

Get To Know The Team:

Our Dynamic team here at SS&C Provides a state of the art development platforms for hundreds of teams and 10,000+ users. We configure and support on-premise installations of our developer tool ecosystem and are thought leaders on DevOps best practices across the organization. We are “The Developer Experience” team.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• You will understand the functionality for multiple supported products and/or applications and associated business processes.
• Identfy and diagnoses the impact of outside influences on product behavior. May provide technical support through customer implementation process and on-site customer installations for desktop, peripheral, and server applications and third-party products.
• Has a high degree of knowledge of the architecture and infrastructure and server software as well as any peripheral products. Performs in-depth research and creative problem analysis and excute advanced troubleshooting procedures to resolve complex issues.
• Performs research and problem analysis and diagnosis for complex software, computer systems or equipment. They may install and uninstall desktop applications.
• Identifies impact of an issue (e.g., isolated vs. global issue). Uses independent judgement to escalate issues and works with internal and external support teams to drive resolution.
• Interprets application or operating system logs and/or traces to assist in the identification of problems.

What You Will Bring:

• 3-5 Years Heathcare IT Product Support
• You will be a technical lead for Autosys which is a scheduling and batch processing tool.
• You will lead a mission critical team with the tools and team that needs support as we have more than 100K jobs to support.
• You will bring strong troubleshooting skills and a can do attitude.

Thank you for your interest in SS&C! To further explore this opportunity.

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.