$80K - $100K*
The Senior Human-Centered Design (HCD) Lead is part of an innovative and dynamic Customer Experience team that seeks to transform the Florida Blue member experience by working with our internal business partners to uncover and understand member needs, synthesize insights, identify new opportunities, and facilitate workshops on the path to co-designing innovative experiences that create meaningful impact in our members' lives.
This role will lead large, cross-functional initiative teams through the design process to create holistic, omni-channel experiences. The Senior Human-Centered Design (HCD) Lead will also plan and synthesize research and insights, map customer journeys, lead ideation workshops and design sprints, create testable proofs of concept and prototypes, clearly articulate a vision for our customer experiences, and provide support to implementation teams.
This is a role for a strategically minded, empathetic leader with a passion for de
Valid through: 2020-2-21