TE Connectivity's DigitalMarketing & Customer ExperienceTechnology team is responsible for analysis, design and implementation of end to end Customer Experience and Commerce solutions to promote TE Connectivity products and services through Digital Channels. The Technology team works in conjunction with business stakeholders to create opportunities to reach new customers and expand market share at scale. TE Connectivity is driving an online evolution – and best in class technology solutions are critical to stay competitive in the fast-moving digital ecosystem. TE Connectivity launched a newly designed experience in 2015, and has been moving aggressively in its Digital Journey. We launched a Commerce pilot this year.
DigitalExperience Functional & Process Experts are required to help document the existing solutions and help business realize the full potential of DigitalTechnology Capabilities. The BPA will also influence strategies for the future as we expand across the DigitalLandscape. The Sr. Functional Lead will lead the establishment of the Functional Analyst Practice within the technology team, and streamline documentation and requirements gathering processes. The individual will drive the use of tools and strategies to standardize the Business Analysis & Design Processes.
Join us and liaison with executive management, business representatives and technology teams to understand business goals, design solutions and facilitate the implementation of Digital Solutions!
The successful candidate will have experience working in industries and companies on the leading edge of DigitalExperience and Digital Commerce, and will have participated in defining and implementing digital solutions, and driving change within a large organization. Reporting to the Sr. IT Manager, DigitalMarketing & Experience, the role will be based in Middletown, PA.
Responsibilities & Qualifications
The Sr. Functional Lead is responsible for creating and maintaining the Information Architecture & Roadmaps of functional capabilities for Digital Customer Experience and the underlying Technologies. The position is the liaison between business, architects and delivery vendors. This role provides the functional expertise on existing solutions, impact analysis on capabilities, and strategic direction on new capabilities. This role will be responsible for driving requirement workshops, developing business cases, recommending solutions, conducting build vs. buy analysis, and validating vendor deliverables.
This senior position will provide functional and process leadership for establishing a Business Analysis Practice at TE. Individual is responsible for translating business needs into functionality roadmaps and solution designs and co-ordinate with Delivery Teams to ensure business goals are realized.
Additional responsibilities include but are not limited to the following:
The ideal candidate should possess the following qualifications: