Sr. Field Support Engineer

Rockwell Automation   •  

Indianapolis, IN

Industry: Automotive.


5 - 7 years

Posted 251 days ago

This job is no longer available.


Position Summary

Provides customer support and engineering through the performance of small projects, on-site installation, as well as troubleshooting, service, and repair of complex equipment and systems.

  1. Product and system start-up, system integration support, and production optimization.
  1. Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
  2. Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations.
  3. Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades.
  4. Instruction/training of customers on proper use, operation and maintenance of Rockwell Products.
  5. Capable of addressing issues or challenges related to systems or applications.
  6. On-call emergency service support and troubleshooting assistance (24X7).


Minimum Qualifications


  1. Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 4years experience.
  2. 5 or more years of engineering experience


  1. Experience in an FDA-regulated environment such as pharmaceutical manufacturing would be a plus.
  2. Experience with FactoryTalk or PlantPAx platforms are a plus