This leadership role primarily supports and manages the day-to-day critical facility operations and the entire campus office services functions, as well as supporting the long-term strategic direction for our Corporate HQ site. It will also support other Ross locations in the Western Region such as our Los Angeles Buying Office and multiple Field Offices. Responsibilities include managing existing and establishing new facilities processes, policies and procedures), vendor management for all third parties, leadership of various strategic initiatives, management of complex projects, negotiations with non-Ross building tenants, budgeting for capital and operating expenses and managing and maintaining internal relationships with process partners, suppliers and vendors.
- Establish and grow strong and effective working relationships with executive management and process partners.
- Develop, lead and execute a facility management model in support of Ross’ Corporate Headquarter and Los Angeles Buying Office occupancy and growth strategies.
- Assess and evolve our facility management service levels and support models to preserve capital investments and maintain an appropriate workplace environment.
- Lead and manage our mail center, copy center, reception services and other mission critical operational activities.
- Lead and manage all third party vendors in accordance with scope, schedule, budget, service levels, key performance indicators and quality metrics.
- Develop and manage a new procurement process to control high volume and churn of inventory levels and distribution of common area office supplies to all associates.
- Own and manage the end-to-end lifecycle of facility work orders between associates and vendors.
- Successfully manage all facility requests and interactions with our landlords for building services to ensure all legal and leaseobligations are met.
- Manage the end-to-end process for all moves, adds and changes (MAC) and the employee on-boarding processes in conjunction with HR, IT and other process partners, and in accordance with corporate policies and procedures.
- Lead and manage the execution of mission critical building repairs and maintenance activities in a prompt, reliable and cost conscious way.
- Create, manage, monitor and control operating and capital budgets relative to building and premises repairs and maintenance projects.
- Develop, document, execute and control all facility management standards, processes, procedures and policies.
- Negotiate and manage approximately 50 facility services, materials and equipment contracts against stated service level agreements and key performance indicators.
- Ensure that the workplace supports the health and safety of all employees and visitors and that all activities are in accordance with local law and code.
- Work with other Property Development associates and departments to ensure consistent facility and office management practices in all other corporate offices.
- Lead the assessment, development and implementation of facility management technology and automated solutions.
- Develop dashboard reporting capability; create executive presentations and analyses in support of key corporate initiative.
- Coordinate with other internal departments as required.
- Strategic Thinking
- Process and Project Management
- Analysis and Judgment
- Credibility and Trust
- Planning, Organizing and Multi-tasking
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- Minimum 10years of experience in corporate facility management in a Corporate Campus environment consisting of more than 1,000 employees.
- Bachelor’s degree in business, finance or real estate or applicable work experience.
- Demonstrated ability in managing tactical execution while maintaining a strategic focus
- Proven business and financial acumen
- Excellent written and verbal communications skills; ability to convey messages clearly and concisely.
- Comfortable working individually and in teams, and at all levels of the organization (internally and externally).
- Experienced in all aspects of financial planning and management from a cash flow and P&L perspective; familiar with GAAP accounting principles
- Comfortable with levels of ambiguity and managing multiple priorities simultaneously
- Ability to influence, manage conflicts, solve complex problems and lead people and activities.
- Strong working knowledge of building structural, mechanical, electrical and plumbing systems, as well as maintaining regulatory compliance.
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.