Sr. ERP Business Analyst - User Experience

Johns Hopkins Healthcare   •  

Baltimore, MD

Industry: Healthcare

  •  

5 - 7 years

Posted 23 days ago

This job is no longer available.

Johns Hopkins Health System employs more than 20,000 people annually. Upon joining Johns Hopkins Health System, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join those who are leaders and innovators in the healthcare field.

General Position Summary:

The Sr. User Experience Analyst for Johns Hopkins will be responsible for participating in the creation and engagement of digital experiences. The Sr. User Experience Analyst willserve as a cross-functional team member; working on workflow, design, testing, and prototyping. This role will collaborate with representatives from multiple departments to understand goals of each project and execute the user experience vision.

This position anticipates internal and external business challenges and recommends product, process, or service improvements. Employees in this role solve unique and complex problems that have a broad impact on the business.

This role serves a critical function in supporting Enterprise Systems and other systems via working as a team to address business logic/technical support of available UI tools. This role requires an individual with a working functional/technical knowledge of UI applications and the ability to identify areas for simplification and improvement. This role will be expected to work efficiently, within a team environment and independently.

Job Scope/Complexity:

Position is focused on a range of projects from UI upgrades of existing transactions toparticipation on full life-cycle of large/long-term highly complex projects. Typically manages smaller-scale initiatives and projects for users from JHHS, JHU, JHBMC, Suburban Hospital, Sibley Memorial Hospital, HCGH, ACH and other areas. Strong ability tounderstand complex business tasks and software interactions. Strong customer relationship skills, ability to understand and document client requirements in a drive towards optimal solutions.

Job Responsibilities:

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

  • Function as the UI functional expert
  • Analyze usage and users of specific functions, recommend and implement UI solutions to maximize the end-user benefit
  • Participate in user-centric design to achieve intuitive look and feel for contemporary UI
  • Work with User Experience Architect and User Experience Developers within technical strategy, architecture, and roadmap for UI expansion
  • Collaborate with customers, management, and team members focused on UI activities
  • Communicate and present the designs and design ideas to stakeholders and team members as visualizations in a clear, well-documented form; prototypes, wireframes, etc.
  • Support the conception, testing and presentation of ideas that deliver the highest quality user interface in terms of innovation, simplicity and consistency
  • Collect requirements for user interface research
  • Assist in the execution of usability evaluation along with testing across UI development stages
  • Collect/document and incorporate feedback to improve the UI/X experience.
  • Work with developers to ensure the designs are implemented as intended and the integrity of the user experience is maintained in the final product
  • Work closely within project teams to achieve milestones and objectives
  • Author and maintain documentation by writing audience-appropriate materials toserve as technical and/or end-user references.
  • Mentor other staff members in tools and technologies

Required Education:

Bachelor's degree required. Additional experience may be substituted for education.

Required Experience:

Five years of related work experience with computer systems and applications. Additional education may substitute for experience.

Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1year of experience. For jobs where equivalency is permitted, up to two years of non-relatedcollege coursework may be applied towards the total minimum education/experiencerequired for the respective job.

Preferred Job Qualifications:

  • Strong experience using Design Thinking to drive the creation of user-central UI
  • Experience building/providing user workflow, design mockups, documentation and final products reflecting Design Thinking usage to solve specific business problems
  • Experience with UI on mobile devices and associated support considerations
  • Experience with UI via internet browsers and associated support considerations
  • Experience with Agile Development methodology, techniques and practices
  • Experience with SAP products
  • Experience with SAP and SAP's UI toolset including Fiori/SAP Screen Personas
  • Experience with SAP's BUILD prototype product
  • Project Management and Scope Management experience
  • Ability to work independently and as a member of an on premise or geographically dispersed team
  • Strong organizational skill, work management skills
  • Excellent communication, presentation development and customer interaction skills

Knowledge, Skills, & Abilities (KSA's):

  1. Experience implementing prototypes to evaluate and ensure technical feasibility of UI designs
  2. Focus on simplifying processes while delivering accurate results
  3. Should have maturity of understanding and able to connect end to end flows – from Front end to middle tier to back end.
  4. High communication and customer management skills, should be able to work with customers at various levels from executives to senior management to end users

Specific duties & responsibilities

  • Perform as the UI functional expert
  • Analyze usage and users of specific functions, recommend and implement UI solutions to maximize the end-user benefit
  • Participate in user-centric design to achieve intuitive look and feel for contemporary UI
  • Work with User Experience Architect and User Experience Developers within technical strategy, architecture, and roadmap for UI expansion
  • Collaborate with customers, management, and team members focused on UI activities
  • Communicate and present the designs and design ideas to stakeholders and team members as visualizations in a clear, well-documented form; prototypes, wireframes, etc.
  • Support the conception, testing and presentation of ideas that deliver the highest quality user interface in terms of innovation, simplicity and consistency
  • Collect requirements for user interface research
  • Assist in the execution of usability evaluation along with testing across UI development stages
  • Collect/document and incorporate feedback to improve the UI/X experience.
  • Work with developers to ensure the designs are implemented as intended and the integrity of the user experience is maintained in the final product
  • Work closely within project teams to achieve milestones and objectives
  • Author and maintain documentation by writing audience-appropriate materials toserve as technical and/or end-user references.
  • Mentor other staff members in tools and technologies

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.