Sr Engineer, System Design (ITSM / Problem Management)

5 - 7 years experience  •  Telecommunications.

Salary depends on experience
Posted on 03/20/18
Virtual / Travel
5 - 7 years experience
Telecommunications.
Salary depends on experience
Posted on 03/20/18

Sr Engineer, System Design (ISTM/Problem Management)

We’re geeks in one way or another. We love our widgets to get things done faster, better and cheaper and of course to serve our customers. We can’t wait for the next widget that will make everything better. That is, until we’re buried in widgets of our past, present and future. Does it worry you that technology is advancing so fast that the ‘last big thing’ has not been fully deployed and matured before it’s ‘old’ 18 months later? It worries us. Does it feel like your organization is always in transformation? It is guaranteed. Are you scared that if you can’t figure out a better way to manage transformation that you can never be AWESOME at anything? Breathe. This is what worries us too and we are working hard to solve some of these big problems.

As our Senior Engineer for Complex Problem Management you will be proficient in the field of information technology, computer engineering or computer science. We hope you have extensive experience working on systems that comprise T-Mobile’s IT and/or Engineering services. You will have over five years’ hands on experience designing, integrating and supporting IT or engineering systems in a complex production environment. In addition to the knowledge of T-Mobile’s systems you will have extensive knowledge of industry technologies and best practices related to Complex Problem Management, executive presentation, iterative communications, operational process, knowledge creation and service improvement methodologies. You have excellent written and verbal skills including the ability to present to upper management and peers with persuasion. You have a track record of driving service improvement initiatives across multiple platforms, you are conversant with IP networks, cloud and database technologies, and can deliver solutions to Complex Problems that are aligned to architectural axioms and principles.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

We’re geeks in one way or another. We love our widgets to get things done faster, better and cheaper and of course to serve our customers. We can’t wait for the next widget that will make everything better. That is, until we’re buried in widgets of our past, present and future. Does it worry you that technology is advancing so fast that the ‘last big thing’ has not been fully deployed and matured before it’s ‘old’ 18 months later? It worries us. Does it feel like your organization is always in transformation? It is guaranteed. Are you scared that if you can’t figure out a better way to manage transformation that you can never be AWESOME at anything? Breathe. This is what worries us too and we are working hard to solve some of these big problems.

As our Senior Engineer for Complex Problem Management you will be proficient in the field of information technology, computer engineering or computer science. We hope you have extensive experience working on systems that comprise T-Mobile’s IT and/or Engineering services. You will have over five years’ hands on experience designing, integrating and supporting IT or engineering systems in a complex production environment. In addition to the knowledge of T-Mobile’s systems you will have extensive knowledge of industry technologies and best practices related to Complex Problem Management, executive presentation, iterative communications, operational process, knowledge creation and service improvement methodologies. You have excellent written and verbal skills including the ability to present to upper management and peers with persuasion. You have a track record of driving service improvement initiatives across multiple platforms, you are conversant with IP networks, cloud and database technologies, and can deliver solutions to Complex Problems that are aligned to architectural axioms and principles.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

STUFF WE'LLTRUST YOU WITH

YOUR RESPONSIBILITIES

Essential Functions

  • Leverage your technology skillset to classify, define, and manage complex projects to drive down the total number of chronic events, incidents and problems.
  • Investigate and diagnose root causes for problems across the many technologies and teams at T-Mobile, including: Service Desk, Wireless, IP Networking, Cloud/On-Prem Infrastructure, Enterprise applications, and customer Self Service tools.
  • Establish and execute risk mitigation plans across T-Mobile technologies via recommendations and execution of corrective actions.
  • Prepare detailed problem documentation, develop presentations, present findings and recommendations to senior leadership in an iterative manner.
  • Develop and enable proactive Problem Management methodologies to identify trends and potential problems.
  • Evangelize complex and proactive Problem Management practices throughout T-Mobile through design and deployment of user training and personal interaction.
  • Build relationships with key stakeholders to ensure active participation in the complex Problem Management processes.
  • Other tasks and activities to support our organization in providing great customer service.

STUFF YOU TELLPEOPLE AT PARTIES

YOUR QUALIFICATIONS

  • Technology: 5+ years’ experience designing, integrating and/or supporting IT or engineering systems in a complex production environment
  • Knowledge: Strong understanding of strategic technologies and architectures, similar Telco or Enterprise IT or engineering system experience
  • Presentation: Persuasive communication skills (oral and written)
  • Influencing Others: The ability to gain others' support for ideas, proposals, projects, and solutions.
  • Teamwork: Ability and desire to work cooperatively and strengthen partnerships with virtual and onsite teams.
  • ITSM: Familiarity with the practice of Problem Management

Education

Minimum Required

Bachelors Degree. Engineering/Computer Science or equivalent

94183BR

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