$100K — $150K *
Target as a tech company? Absolutely. We’re the behind-the-scenes powerhouse that fuels Target’s passion and commitment to cutting-edge innovation. We anchor every facet of one of the world’s best-loved retailers with a strong technology framework that relies on the latest tools and technologies—and the brightest people—to deliver incredible value to guests online and in stores. Target Technology Services is on a mission to offer the systems, tools and support that guests and team members need and deserve. Our high-performing team balances independence with collaboration, and we pride ourselves on being versatile, agile and creative. We drive industry-leading technologies in support of every angle of the business, and help ensure that Target operates smoothly, securely and reliably from the inside out.
Target values engineers that care about:
The mission of the Financial and Retail Services (FRS) Engineering team is to ensure fast, reliable, and secure financial transactions and support – RedCard enrollments, GiftCard purchases, and guest support. We enable billions of GiftCard and RedCard transactions each year. We build applications to support millions of guests and team members with their critical issues from our Service Centers around the world.
As a Senior Engineer on the Case & Knowledge team, you will provide tools and technology to our Service Center agents to ensure that they're able to efficiently handle millions of yearly interactions with guests, team members, vendors, and partners. The products we build positively impact the funding of Service Center operations and help drive cost reduction through operational efficiency gains. You will strive to create frictionless tools that create joyful service interactions between agents and (guests/team members/partners).
This team maintain the customer relationship management platform used at Target. Cases document the service experience of the Guest, Stores, and internal team members; while sourcing, aggregating, and publishing gathered data so that its available for actionable business intelligence. Our knowledge base enables self-service help for guests on Target.com. The CRM product provides service for phone, chat, email, and social channels; while containing multiple integrations with other Target systems to provide Service Center agents a 360-degree view of both guests and business partners.
Our engineering teams are empowered to select the appropriate technology for the problem they are trying to solve. Common technologies include:
Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.
Valid through: 7/6/2021
$80K — $100K *
7 days ago
$150K — $200K *
7 days ago
$80K — $100K *
6 days ago