Job Title: Sr Director, Workforce Services Functional Area: Site Services Department: Workforce Services Reports To: Vice President, Site Services Location: SSF Main Purpose of the Position: The head of Workforce Services is a new leadership position created to reimagine the GNE workforce experience for our ~5M sq ft. SSF campus and the network of places we work. Specifically, this new organization will bring together several key services that touch our 12,000 employees plus contractors, consultants, partners and guests/visitors. These services include: hospitality functions (i.e. reception and concierge), business services (i.e. travel, print services, offsite meetings), transportation (gRide, Fleet) and in the future we anticipate the value of including other campus services in terms of offering our workforce integrated services and branding—and driving greater efficiencies due to scale of bundling services. This position will play a pivotal role in forming this new organization and setting a multi-year strategy and roadmap to support our vision of a cohesive, connected campus and ensuring our SSF campus continues to support our “Best Place to Work” aspirations. The leader of this organization must instill a spirit of service, gratitude and community within GNE. The vision is to weave the strategy and delivery of these services so that collectively it helps transform the employee experience and enables GNE to realize a sustainable, connected campus focused on employee wellbeing. Additionally, this position will identify ways to integrate services across multiple functions to drive operational efficiencies and improve business performance. This role reports to the Vice President of Site Services and will be a member of the Site Services Leadership Team. They will manage other Directors and Sr. Managers. The organization will be comprised of ~25 employees plus a significant team of contractors (~20) and several service providers. As such, experience managing a diverse workforce is essential. The ideal candidate will also bring strong experience in integrated facility management, workplace services management and/or hospitality/food service management, ideally in a corporate environment that deeply values people, being of service and creating an amazing employee experience that fuels engagement, productivity and well-being. This position will also have significant budget responsibility and be responsible for ROI/business cases, business plans, and dashboards with operational and financial metrics. While most of the services are focused on the Genentech SSF campus, some critical services (such as Travel, Offsite Meetings, Fleet Management) will be delivered to Roche pharma employees in the US and/or North American region. This individual will also have a strong connection with HR senior leadership and will contribute to our company-wide wellbeing strategy led by HR. This role will also partner closely with Corporate Relations, Finance, Design & Construction, Site Operations, Security, Workplace Effectiveness and other functions within Site Services. This visible position requires excellent strategic thinking, marketing/branding capability, executive presence, technology and innovation savvy, business and financial acumen, change leadership and stakeholder influence abilities. Job Duties/Responsibilities: - Provide leadership and oversight to all: - Hospitality, including reception, lobby and building way finding; concierge services; campus tours - Business services, including travel (supporting all Roche North America sites); print services/copy center; offsite meetings; onsite large conference room management - Transportation, including gRide and Fleet management, EV charging and first/last mile strategies - Assess our current “workforce facing” services and bring deep insight into workplace services and best practices and benchmarks from leading companies. Simplify the workforce experience with a common b
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A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.
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