Sr. Director Support Services

ADP (Automatic Data Processing)   •  

Augusta, GA

Industry: Accounting, Finance & Insurance

  •  

8 - 10 years

Posted 33 days ago

This job is no longer available.

ESSENTIAL RESPONSIBILITIES

  • Strategizes on the delivery of exceptional HCM and payroll services, revenue generating client specific projects, internal change management and 3rd level technical assistance for the service centers.
  • Manages all the 3rd level technical support for Autopay, Quarter System and internal service tools.
  • Works directly with DVP/GM of Upmarket and Core segments to offer strategic services to our accounts (external)
  • Assists clients in auditing their internal processes and making strategic/ consultative recommendations to our clients on workflow and technology changes to keep pace with industry best practices. Ensures that ADP systems are fully optimized by our clients.
  • Defines service fees to generate appropriate revenue growth and increased client satisfaction and retention
  • Responsible for developing a strong ADP brand image through the client services provided by the team
  • Responsible for setting and communicating productivity standards, NPS and transaction goals as well as increasing revenue through billable hours.
  • Responsible for all product and statutory rollouts, client communications and internal communications for Core and Upmarket segments
  • Acts as escalation point for specific clients/critical situations requiring oversight, coordination and project management
  • Organizes and directs YE activities for Core and Upmarket segments
  • Collaborates with Finance Executive to ensure financial targets are achieved.
  • Collaborates and leads initiatives for process and procedure improvements for Service Center/Major Accounts
  • Champion Major Account wide change management
  • Coordinates and facilitates ADP Pro user conferences including providing resources and agenda development
  • Acts as liaison with BES/Field Services on critical content and execution of strategic initiatives – Champion Business Continuity planning and execution for Service Center
  • Collaborates with TCOE, Implementation, Specialty Services and Operations to insure a seamless end to end experience for clients and associates
  • Provides leadership for Project Services Manager, Spin off/Transfer Manager and direct management of Project Leaders in the Service Center

QUALIFICATIONS

-Education: Bachelors Degree in Accounting or Business Administration required or equivalent in education and experience. MBA or MIS preferred.

-Experience: 8-12 years of directly related experience in a client service or implementation environment with at least 5 years of direct leadership or managerial experience. Prior service center management is preferred.

-Generic Skills: Organizational savvy, people management, judgment, probing and analysis, strategic planning and presentation skills.

Req Number: 168778