Sr. Director, Student Success Engagement & Retention

5 - 7 years experience  •  Education.

Salary depends on experience
Posted on 03/21/18
Denver, CO
5 - 7 years experience
Education.
Salary depends on experience
Posted on 03/21/18

What We're Looking for:

 

The Sr. Director, Student Success Engagement & Retention will supervise a top-notch team of program-dedicated managers who are responsible for managing the day to day activities of the student support staff. This role is responsible for designing and implementing processes and initiatives that foster studentretention and success. This position is critical in making sure all programs are executing 2U’s expected white glove service level for its students and graduates.

 

We are looking for someone who has a unique blend of experience; someone who:

  • Will roll up their sleeves and take ownership
  • Has experience in creating and improving processes
  • Is strategic and analytically minded
  • Can effectively communicate and be comfortable both in the academic world and in a fast-growing, ever-changing organization

Responsibilities Include, But Are Not Limited To:

  • Provide direct management and ongoing support to the Managers including and professional development.
  • Implement strategies to positively impact key metrics i.e.: graduation rates, student satisfaction, studentretention goals, and credit generation
  • Accountable for multiple programs’ performance including budget development and oversight, studentretention, and credit generation. 
  • Collaborate with external program partners and internal leadership about current and future program performance. 
  • Identify risk to program objectives, performance, and metric goal and recommend mitigation plans to promote programs’ success
  • Manage multiple programs’ student attrition through ensuring that all program managers are providing proactive, comprehensive, and exceptional customer service
  • Identify opportunities for improvement and growth within assigned programs
  • Think creatively and work collaboratively with 2U departments to launch and drive new initiatives from inception to implementation
  • Understand complex programs, processes, and organizational structures and be able to function effectively within them
  • Act as liaison between 2U and University Partners’ mid and senior level teams, including technology, content, finance, and post-enrollment services
  • Interpret and synthesize data and reports provided to drive operational change and overall program improvement
  • Create and implement efficiencies across the department which will enable programs and teams to scale quickly

Things That Should Be In Your Background:

  • Bachelor’s degreerequired with at least 5 – 7 years’ experience directly related to the duties and responsibilities specified.
  • Strong customer service background, management experience and operational acumen.
  • Ability to work with a diverse team in a fast-paced environment.
  • Focused on achieving defined results, and exceeding goals and objectives.
  • Strong relationship management skills
  • Strong attention to detail, adherence to deadlines, and excellent follow through
  • Ability to think critically and identify potential issues before they arise
  • Strong interpersonal and communication skills required, both oral and written

Other Attributes That Will Help You In This Role:

  • Bachelor’s degreerequired with at least 5 – 7 years’ experience directly related to the duties and responsibilities specified.
  • Strong customer service background, management experience and operational acumen.
  • Ability to work with a diverse team in a fast-paced environment.
  • Focused on achieving defined results, and exceeding goals and objectives.
  • Strong relationship management skills
  • Strong attention to detail, adherence to deadlines, and excellent follow through
  • Ability to think critically and identify potential issues before they arise
  • Strong interpersonal and communication skills required, both oral and written
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