Sr. Director, Project Operations & Coordination

Do you want to change the world? We do, too.

SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.

Summary of Role:

This role is pivotal in establishing an exceptional customer experience through the management of front-line customer-facing roles (e.g., Project Coordinators, Schedulers, etc.), ensuring that projects are managed efficiently through optimizing ‘back-office’ workflows (e.g., interconnection, amendments, incentives, etc.). To be successful, the leader in this role will map SunPower’s operations workflows, leverage analytics to understand workflow efficiency and create recommendations for senior and executive management to refine or optimize those workflows. In addition, the leader in this role will program or project manages short-and-long term process improvement and change management projects in collaboration with leaders in cross-functional teams. The individual in this role will manage SunPower’s customer experience teams who project manage installations, oversee the scheduling, activation, and interconnection teams, and work with leaders in the Philippines to optimize overseas support.

Seeking candidates in Bellevue, WA; Richmond, CA; Tempe, AZ; Austin, TX

Essential Duties & Responsibilities:

• Using data-driven analytics tools (or developing performance metrics where none exist), develops a deep understanding of the company’s operational workflows, identifies friction points and/or pockets of inefficient operations, and develops proposals for optimization and organizational change.
• Establishes and continuously optimizes methods for monitoring service levels, monitors assesses and responds to customer feedback, and establishes policies and procedures that result in an exceptional customer experience.
• Directly and indirectly manages a diverse group of teams including customer-facing Project Coordinators, Interconnection and Activation Specialists, Schedulers, and in collaboration with in-country leaders, away-teams in the Philippines including developing and implementing training and quality programs.
• Directly and substantively contributes to the strategic planning of SunPower’s Operations group both in collaboration with other senior leaders and by creating and disseminating data that is used to understand operational workflows.
• Program managers short-and-long term, complex, and technical programs that involve multiple functions or organizations with diverse requirements and objectives
• Builds requirements for dashboards, forecasting, and mechanisms for timely and reliable reporting to stakeholders

Required Qualifications:

• 10+ years of leadership experience including no less than five years in operations leadership positions in a solar or renewables energy (residential or commercial) company or a construction management role.
• 5+ years’ experience leading or substantively contributing to strategic planning and budgeting in a matrixed environment.
• Demonstrated track record of translating strategic plans into tactical roadmaps and managing both direct reports and stakeholder teams to consistent delivery of objectives
• Demonstrated experience leveraging analytics and forecasting to reveal business operations performance, forecast future performance, and identify areas of concern or underperformance
• Demonstrated direct and indirect management/leadership experience and experience working with or leading international away teams.

$206,592 - $309,888 a year

*Other rewards may include annual bonus eligibility, short and long-term incentives, and a comprehensive and competitive benefits program which includes health insurance coverage, employee wellness, life and disability insurance, a retirement savings plan, paid holidays, paid time off, and so much more.

*Please note the pay range provided is a good faith estimate for this position only and in the geographical location noted.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At SunPower, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Equal Employment Opportunity

The Company is an equal employment opportunity employer and makes employment decisions, including but not limited to, hiring, firing, promotion, demotion, training, and/or compensation, on the basis of merit. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.