The Sr. Director of Product Management will lead a team of Product Managers. Product Managers have end-to-end ownership over a domain or aspect of the business. They monitor and act on insights, KPIs and processes which result in changes in the way we do business. They develop business cases and execution plans for the implementation of new technology. This includes technology in support of existing and new businesses.
Our customer needs are complex and handoffs to otherchannels are expected to be seamless. Customer experiences are cross-channel (online, in store, in home, contact center), exponentially increasing the complexity of our interactions and the opportunity to offer truly unique solutions to customer problems. We’re rapidly evolving, approaching experiences/systems/processes with a futuristic lens on customer expectations and solutions.
The Sr. Director of Product Management will lead a team of product managers to help us accomplish these objectives. This leader will think strategically, look at the business analytically, obsess about the customer and implement at scale. S/he will draw on operations experience, managing workflow across the entire team, own and author business reviews of the team roadmap, and manage priorities against capacity to deliver results. With a keen eye for solid UX/Design, the Sr. Director, Product Management will take ownership over the development roadmap in an Agile setting to drive results. S/he will build and inspire a positive, high-energy, results-oriented culture across teams rich in diversity and experience. This role is inherently cross-functional and will work closely with engineering, UX/Design, Operations, Finance and Customer Service teams to bring products to market and enhance our existing products and processes. This is an extremely visible position that will interact at all levels of corporate and field leadership. Managing the customer experience is like management a business and financial acumen and a true ownership attitude is critical to the success of this candidate.
•Lead a team of Product Managers
•Develop KPIs and drive results for business areas of responsibility
•Define and actively manage a capabilities and enhancement roadmap
•Identify opportunities to eliminate friction and solve customer problems
5+ years experience managing teams and priorities across multiple stakeholders
7+ years relevant Product Management experience
Exceptional verbal and written communication skills
Experience leading cross-functional projects with design, engineering, and/or analytics
Strong organizational savvy, particularly with multiple/competing priorities
Willingness to roll up one’s sleeves to get the job done
Deep industry connections and the ability to attract A-player talent
Experience with building, deploying, and measuring digital and field-based tests & POCs
Experience working with software development teams to launch online products
Experience with large scale order management and inventory systems
Experience with CRM systems