Charter Communications is America’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter’s business strategy and it’s the philosophy that guides our 90,000 employees.
Responsible for strategic direction and management of the engineering staff and facilities, across various platforms, in various locations, with varying degrees of technology. Create, implement and enhance consistent engineering practices to ensure stable product delivery consistent with company initiatives and expectations. Support system operations, including technical services and plant maintenance. Direct project planning, capital budgeting and business plan development. Ensure a high degree of cross functional communication in line with product deployment and support.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Leads an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Oversees specific support team such as Inside Plant operations, networkengineering, advanced video engineering, circuit and telephony operations , service delivery and related equipment requirements.
Provides engineering support and direction for new or existing technologies and current operational initiatives.
Evaluates and consults with executive management regarding technical operations, strategic planning of rebuilds, network operations, dispatch, and new product development and deployment.
Directs quality control programs for engineering operations and consistent operational procedures.
Reviews selections on bids for contracted projects, and provides recommendations as necessary.
Directs capital budget process, executes approved budget plan.
Ensures current procedures and tests are performed in accordance with Federal Communication Commission Standards.
Oversees the maintenance of records as required by the Federal Communications Commission and other government agencies.
Ensures adherence to company TQA policies, operational playbooks, and internal and external service agreements.
Leads and participates in succession planning.
Performs other duties as requested by Manager.
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Advanced Knowledge of HFC, Advanced Video, IP Networks, and Telephony
Ability to handle multiple projects and tasks
Ability to make decisions and solve problems while working under pressure
Ability to supervise and motivate others
Ability to use personal computer and software applications
Knowledge of all FCC compliance reports and other rules and regulations
Comprehensive understanding of applicable local and state rules and regulations
Comprehensive understanding of OSHA rules and regulations, both federal and state
Comprehensive understanding of HVAC and power distribution systems
Advanced knowledge of Analog Transmission Line Theory
Advanced knowledge of Electronic theory
Advanced knowledge of Fiber Optic theory
Knowledge of National Electric Code and National Electric Safety Code
Exceptional leadership skills
Bachelor's degree in engineering or related field, or equivalent experience
Related Work Experience Number Of Years
Management experience 9
Engineering and/or network operations experience 12
Project management experience 5
Skills /Abilities and Knowledge
Advanced knowledge of company products and services
Master’s in Business Administration (MBA)
Industry and vendor specific certifications and training (Cisco, Juniper, Alcatel-Lucent, etc)
Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E)