Sr Director Mainframe & i-Series

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/18/18
Richardson, TX
5 - 7 years experience
Salary depends on experience
Posted on 05/18/18

Job Purpose:

This position is responsible for Sr leadership of day-to-day operations and engineering of Mainframe and Mainframe technologies; overseeing 24x7 Operations monitoring, alerting and incident/problem resolution;

Driving active participation in Service Transition activities (Knowledge, Test, Change, & Release activities) with the design/build team; leading the internal service delivery team to effectively manage the IT outsourced infrastructure services to meet SLAs and business expectations; managing escalations from business partners. 

Required Job Qualifications: 

*  Bachelor Degree and 7 years Information Technologyexperience with extensive technical breadth OR 11 years Information Technologyexperience with extensive technical. 
*  5 years of progressive management and/or leadership in technical areas.
*  Experience in Mainframe Infrastructure and software.
*  Knowledge of supporting services and tools
*  Knowledge of ITIL v3.
*  Vendor and IT sourcing management.
*  Customer relationship management and strong customer service orientation.
*  Problem solving / analytical skills, tools and techniques.
*  Change management/ training disciplines and concepts.
*  Ability to establish and maintain trust with customers and partners at all levels of the HCSC organization.
*  Drive cross-functional execution and leverage a lean operating model.
*  Adaptability and ability to introduce / manage change.
*  Drive conflict management in high pressure situations.
*  Smart risk taking.

Preferred Job Qualifications: 

*  Bachelor Degree in relevant field (IT, Engineering).
*  IT standards, procedures, policies.
*  Knowledge of relevant technologies in storage, mainframe, compute, and networking.
*  Understanding of future technologies and industry trends.
*  Oral & written communications.
*  Provide effective employee development.
*  Demand / consumption management.

Job ID: BDP-1024719

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