Sr Director Network & Contact Center Product Engineering

Health Care Service   •  

Chicago, IL

5 - 7 years

Posted 182 days ago

This job is no longer available.

Job Purpose:

This position is responsible for collaborating with Solutions Engineering, Infrastructure Operations, and Infrastructure Service Management teams in the design and build of infrastructure solutions/blueprints for area of responsibility;

Leading the design and build of repeatable patterns (build-kits) to improve deployment times for non-prod and prod environments; leading the life cycle management for the technology area of responsibility; transitioning knowledge to Infrastructure Operations; lead level 3 support for area of responsibility, as required. Responsible for all Network and Contact center Infrastructure products.

Required Job Qualifications:  

*   Bachelors degree and 7 years in Information Technology. 
*   5 years in IT Infrastructure & Operations management and/or leadership.
*   Experience in supplier management. 
*   Employee development.
*   Ability to simplify & standardize complex concepts / processes
*   Demand / Portfolio and Resource Management.
*   Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned).
*   Experience in Infrastructure Automation.
*   Working Knowledge of Operations Management.
*   IT standards, procedures, policies.

Preferred Job Qualifications:

*  Bachelors degree in Information Technology or Engineering.
*  Experience with EUC and Collaborations, e.g. Collaboration Technologies, O365, Lotus Notes.
*  Experience with Network and Voice, e.g. Network (data and voice) technologies, Software Defined Network, etc.
*  Experience with Distributed Software, e.g., Web Server (Apache, IIS, and other HTTP Servers), Application Server (WebSphere, Tomcat, Open Stack).
*  Experience with DBMS, Teradata, and Hadoop, e.g. DB/2, SQLServer, Oracle.
*  Experience with Compute – AIX, MF, Storage1, e.g., pSeries, AIX, Virtualization, z/OS, CICS, VASM, - all other Mainframe technologies.
*  Experience with Compute – Linux, Virtualization, Storage, Wintel, AD, e.g., Server, OS, Virtualization, and Container technologies, and SDDC.
*  Experience with other As a Service technologies.
*  ITIL v3 .
*  IT standards, procedures, policies.
*  Adaptability and ability to introduce / manage change.
*  Organized and detail oriented.
*  Analytical and problem solving skills.

Job ID: BDP-1024706