This role will lead the product management and development agile teams working in a high paced environment to craft a strategic roadmap for www.officedepot.com & mobile apps that outlines key functional and technological capabilities to deliver the best in class customer experience, maximize customer life time value and improve engagement + retention across Office Depot's Digital platforms. This role will report to the Vice President of Digital Commerce Platforms.
Lead and inspire a team of Product Owners & Development Managers responsible for customer experience, overall customer journey and e-commerce technology development.
Partner with Central Marketing, Merchandizing, Supply Chain, e-Commerce architecture and IT teams to prioritize and establish delivery timelines for key initiatives that help drive sales and fuel customer satisfaction
Develop and communicate Product Management Best Practices for product owners, facilitate & evolve Agile processes and serve as a mentor to product owners transforming them into the next generation of product leaders
Partner with e-Commerce and Enterprise Architecture leadership team to build scalable and robust technology solutions that facilitate business growth and customer satisfaction needs.
Review Third Party Technology Platforms & Solutions and devise integration strategies and deliverables for digital platform modernization
Education & Experience:
Bachelors degree or equivalent experience in Information Systems, Computer Science or business related field
Minimum 10 years experience in related fields
5-7 years of Management Experience in the e-commerce field
Leading Agile Product Management and Development Teams
Experience with launching and integrating on-site search systems, Web CMS and Digital Payment Wallets
Data Driven professional with expertise in leveraging web analytics and A/B testing to identify opportunities for refining customer experiences and driving business value
Innovation Influencer with strong interpersonal and written communication skills, building business cases and articulating them for the executive leadership and other internal/external stakeholders.
Experience with leading teams developing Native or Hybrid Mobile Apps
Proven experience leading &collaborating with cross-functional teams ensuring on time and within budget program/project delivery
Self-motivated team player that brings excitement and enthusiasm to work each day
Master's degree a plus