This role will build, educate, develop and manage a team of modality education team experts who will drive outstanding customer experiences and assist in achieving both customer and sales objectives. This leader will prioritize resource allocation across a specific modality to ensure full attainment of goals and is responsible for driving key business initiatives regarding clinical excellence and customer education programs.
• Manage, coach and develop a dispersed field team in delivering high levels of customer experience in clinical education.• Promote growth culture throughout teams• Develop highly qualified clinical specialists through extended training, assessments and ongoing education.• Deliver relevant, high quality customer education programs to include on demand continuing education courses & webinars.• Collaborate and negotiate with customer teams, field sales, field service, and headquarters to exceed customer expectations in delivering training. • Meet or exceed all P&L revenue and margin responsibilities, customer satisfaction, employee satisfaction and delivery performance metrics. • Strategic development of new offerings, while designing & delivering appropriate staffing and customer deployment plans • Drive simplification processes• Driving account community engagement/accountability
Qualifications/Requirements: • BS/BA in related business or technical field• 8+ years supervisory/management experience • Minimum 5 years of field, project or program management experience • Customer management experience • Excellent written and oral communication skills• Demonstrated ability to manage dispersed workforce • Excellent influence skills; accomplished in presentation and communication skills• Ability to travel throughout the United States
• Previous GE Healthcare experience strongly desired.• Related clinical experience• Masters degree in related business or technical field
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