Sr. Desktop Engineer

BT Group Plc   •  

New York, NY

Industry: Telecommunications & Hardware


Not Specified years

Posted 53 days ago

Why this role matters:

The role holder will be responsible for delivering, supporting and operationally managing software solutions on BT's Managed Desktop Service BT Webtop using the following technologies:

System Center

Configuration Manager 2012

Windows 10

Windows PowerShell

Active Directory and Group Policy

1st line support and windows performance tuning

The role holder will be able to demonstrate a broad appreciation of IT security principles and technologies and have an understanding of BT Security processes such as BTSECs / SPD / SACs

The role holder would need to demonstrate excellent communication and leadership skills in line with BT's leadership framework.

He/she will also be responsible for supporting real time operational systems providing leadership and guidance on resolving complex technical issues, owning operational processes and ensuring support is provided to meet service level standards.

The role holder should leverage the experience of the relevant BT wide professional communities to discharge these responsibilities, thus ensuring knowledge sharing extends beyond the functional boundary of the role.

What you'll be doing

  • Desktop support to 150 seat Head Quarters
  • Onsite Network support for BT Infrastructure
  • Onsite Support for BT Conferencing managing Cisco Telepresence Units
  • Manage Cisco Spark and Microsoft Surface Hub Rooms.
  • Minor Facilities Management Electric and AV

We'll also need to see this on your resume:


  • Would be expected to have relevant, contemporary and industry recognised qualifications appropriate to the specific function e.g. MCITP, MCSE, CCNA.

Would be expected to have a degree qualification (engineering/science) or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND).


Subject matter expert in at least one core subject and have a good working knowledge of at least 1 or more disciplines:

  • Enterprise Windows Desktop Management – Windows 10 (Windows 7, Windows 8.1)
  • End-point security and Secure Configuration Management
  • System Center Configuration Manager - Current Branch for Business (2012)
  • Microsoft Active Directory and Group Policy
  • Microsoft .NET development for windows Desktop

To be able to demonstrate proficiency in:

  • Server and Storage Solutions
  • Network Infrastructure
  • Scripting (PowerShell, C#
  • IT Security
  • IT Service Operations (ITIL)
  • Active Directory