Sr. Desktop Engineer at Baystate Health System in Springfield, MA

Summary:

The Senior Engineer is a seasoned individual contributor who applies an advanced, in-depth knowledge of technical concepts, practices and procedures to BH support. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent will act as a member of quick-response support teams and will often work under demanding deadlines, operating independently to resolve complex design/configuration problems. . A wide degree of creativity and latitude is expected. The incumbent will plan, and implement or oversee coordinated testing of new application as requested by Client Service Managers, to ensure compatibility with existing hardware and software applications.

This position is accountable for technical management and design of the corporate IT environment and other infrastructure systems to guarantee timely, efficient, accurate and uninterrupted service to the business community. The position accomplishes the above through a combination of planning, technical analysis, design, and technical management of system functions consistent with Baystate policies and procedures

This position provides support to our partners on a variety of issues. Identifies, researches, and resolves technical hardware and software problems. Develops and documents procedures used by other technicians. Works on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. May determine methods and procedures on new assignments and may provide guidance to other junior personnel.

This position is expected to take a Technical Leadership role with less seasoned team members and within the IT Department.

Observe all health and safety requirements.

Incumbent is expected to adhere to System and department compliance policies, and any applicable laws and regulations. This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned.

Dignity and Respect: Treats patients, customer and co-workers with esteem and worthiness.

Positive Image: Represents Baystate Health in a positive light by maintaining calm and confident demeanor. Demonstrates positive attitude.

Communications: Effectively conveys and receives information. Successfully manages challenging conversations. Readily provides and receives feedback in a timely manner. Actively listens to everyone in a professional manner.

Service Accountability: Delivers personalized service and is responsive. Sets high standards for quality of work, ethical behavior and complies with all laws and regulations.

Team Work/Collaboration: Maintains individual productivity and supports workgroup effectiveness. Effectively builds and nurtures relationships and values others.

Safe Work Environment: Maintains a safe, clean and orderly work environment. Follows department and organizational safety and security policies.

Job Responsibilities:

• Leads the installation, upgrades, backups and maintenance of systems
• Assist with the Allocation of System resources as required.
• Responsible to Apply patches and firmware upgrades in a timely manner
• Responsible to Monitor all systems to review errors, ensure backups are completed and follows up on status logs
• Manages and Performs complex troubleshooting and corrective action for system issues
• Technical Lead for support of day to day operations including modifications, adds and changes
• Manages Projects or is a team member as assigned
• Perform configuration tasks for systems and hardware
• Write, maintain, review and post technical documentation on work in progress, works completed and prepare reports for management as needed
• Participate in On-Call rotation, 24×7 for a week per rotation.

Required Work Experience:

• 5 or more years of related and progressive experience

Preferred Work Experience:

• Excellent in Implementation, upgrades, troubleshooting and documentation / procedures.
• Strong understanding of the following:
• Workspace One UEM – Device mgmt. (Apple, Android, Windows, MAC, etc.), Application Management, etc.
• Workspace One Access (formerly vIDM) .
• VMware Universal Access Gateway (Content, Tunnel).
• MS Active Directory, Group policies.
• Scripting: VBScript, PowerShell
• OS: Windows OS – 7, 10, MAC OS.
• Office: 2010 – O365 (including mobile).
• Virtual Environments: VMware.
• Basic knowledge of the following: SOTI, MAAS360 (legacy MDM), MS RDSH (Application Publishing)

Skills and Competencies:

1) None Listed

Education:

Associate of Arts (Required), Bachelor of Arts

Languages:

Certifications:

Work Experience:

Competencies:

Collaboration, Courage, Ownership, Service focus, Values Differences

Responsibilities:

Skills:

Training Details:

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.