Sr. Desktop Analyst

  •  

San Diego, CA

Not Specified years

Posted 260 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for ??Sr. Desktop ?Analyst for our client in San Diego, CA 

Job Title: ??Sr. Desktop ?Analyst

Job Location: San Diego, CA 

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • ?This position assists customers, end users and operating staff with technical support of computers,
  • applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and
  • local technical staff is required. Support includes specification, installation, and testing of computer
  • systems and peripherals within established standards and guidelines. Activities require interaction with
  • application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Duties include (but are not limited to):
  • Accurately test, identify, repair, resolve, and document end user technical issues for basic
  • desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, and
  • basic printer support.
  • Troubleshoot and resolve software issues. Install, configure, reconfigure or reinstall desktop
  • software including remote support.
  • Reimage computers/hard drives in accordance with standards.
  • Perform Move, Add, Change function including installation and decommission.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and
  • Internet browsers.
  • Install, configure, and troubleshoot MAC/Apple based operating systems and proprietary
  • applications.
  • Configures and supports remote users including VPN client and connectivity.
  • Back up and restore settings and associated systems administration activities
  • Take ownership of issues from end-to- end to reach a resolution for all appropriate requests and
  • incidents.
  • Troubleshoots incidents and fulfills requests within established SLAs.
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
  • Provides a high level of customer service.
  • Provide basic first level troubleshooting for IP Phone related issues.
  • Categorize and prioritize end user support requests and service requests by utilizing ticketing
  • system to track tickets and provide up-to- date status and information.
  • Perform asset inventory activities as needed.
  • Train and orient staff on use of hardware and software.
  • Recommend and / or perform upgrades on systems as required.

Desired Experience:

  • At least 2 years of experience in the field or in a related area required
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Strong Microsoft operating System installation and troubleshooting skills
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, Tablets, MFPs, and Printers
  • Familiarity with Software Distribution tools such as SCCM preferred.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software,
  • Windows domain networking, local area networking.
  • Experience with wireless technology such as Android, iPhones, iPads, Tablets, remote access
  • software, wireless routers, personal firewall, VPN and Citrix.
  • Broad experience in IT related services with basic understanding of Networks, Intel
  • Servers and Telecoms
  • Strong customer service skills. Ability to provide consistent, excellent customer support to entire
  • staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Ability to handle heavy volume of equipment deployments and Incidents.
  • Physical ability to lift 30-50lbs daily
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude.
  • Must be detail oriented and self-motivated
  • Rotational On-call for executive support
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Ability to handle heavy volume of equipment deployments and Incidents.
  • Physical ability to lift 30-50lbs daily
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude.