Sr. Desktop Analyst

  •  

San Diego, CA

Not Specified years

Posted 168 days ago

  by    Cynet Sytems

We are looking for ??Sr. Desktop ?Analyst for our client in San Diego, CA 

Job Title: ??Sr. Desktop ?Analyst

Job Location: San Diego, CA 

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • ?This position assists customers, end users and operating staff with technical support of computers,
  • applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and
  • local technical staff is required. Support includes specification, installation, and testing of computer
  • systems and peripherals within established standards and guidelines. Activities require interaction with
  • application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Duties include (but are not limited to):
  • Accurately test, identify, repair, resolve, and document end user technical issues for basic
  • desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, and
  • basic printer support.
  • Troubleshoot and resolve software issues. Install, configure, reconfigure or reinstall desktop
  • software including remote support.
  • Reimage computers/hard drives in accordance with standards.
  • Perform Move, Add, Change function including installation and decommission.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and
  • Internet browsers.
  • Install, configure, and troubleshoot MAC/Apple based operating systems and proprietary
  • applications.
  • Configures and supports remote users including VPN client and connectivity.
  • Back up and restore settings and associated systems administration activities
  • Take ownership of issues from end-to- end to reach a resolution for all appropriate requests and
  • incidents.
  • Troubleshoots incidents and fulfills requests within established SLAs.
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.
  • Provides a high level of customer service.
  • Provide basic first level troubleshooting for IP Phone related issues.
  • Categorize and prioritize end user support requests and service requests by utilizing ticketing
  • system to track tickets and provide up-to- date status and information.
  • Perform asset inventory activities as needed.
  • Train and orient staff on use of hardware and software.
  • Recommend and / or perform upgrades on systems as required.

Desired Experience:

  • At least 2 years of experience in the field or in a related area required
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Strong Microsoft operating System installation and troubleshooting skills
  • Strong Break / Fix skills Desktops, Workstations, Notebooks, Tablets, MFPs, and Printers
  • Familiarity with Software Distribution tools such as SCCM preferred.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software,
  • Windows domain networking, local area networking.
  • Experience with wireless technology such as Android, iPhones, iPads, Tablets, remote access
  • software, wireless routers, personal firewall, VPN and Citrix.
  • Broad experience in IT related services with basic understanding of Networks, Intel
  • Servers and Telecoms
  • Strong customer service skills. Ability to provide consistent, excellent customer support to entire
  • staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Ability to handle heavy volume of equipment deployments and Incidents.
  • Physical ability to lift 30-50lbs daily
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude.
  • Must be detail oriented and self-motivated
  • Rotational On-call for executive support
  • Ability to perform in a dynamic environment with changing schedules and priorities.
  • Ability to handle heavy volume of equipment deployments and Incidents.
  • Physical ability to lift 30-50lbs daily
  • Self-motivated and willingness to adapt to different roles within Desktop Support services.
  • Possesses a friendly, can-do attitude.