Sr. Delivery Manager

Early Warning Services   •  

Scottsdale, AZ

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 113 days ago

This job is no longer available.

Essential Functions

  • Oversees platform architecture requirements and recommends changes to ensure adequate performance requirements are satisfied.
  • As a member of Delivery, the position works closely with the Production Control Analysts and Technology Operations in day-to-day support functions and with others as necessary to ensure successful new client implementations.
  • Participates in platform projects to ensure reliability, scalability, functionality, capacity, and performance requirements are not adversely impacted.
  • Performs user acceptance testing (UAT) and deploys code into production
  • Documents all new application functionality, including workflow diagrams, and assists in training Production Control Staff
  • Works with the team to ensure that all documentation is accurate and up to date
  • Serves as the point of escalation, including assignment of priorities, for system issues prior to being assigned to Development.
  • Provides day to day oversight of the systems and overall functionality and performance which includes recommendation and/or approval of changes to the application environment(s).
  • Responsible for taking immediate action to resolve critical issues and/or problems related to platform(s) and performance.
  • Works under the direction of the Director of Delivery Management to establish service level performance standards and their adherence for all assigned platforms based on current system capabilities.
  • Monitors and analyzes day to day performance of assigned platforms to ensure required performance is maintained. Make recommendations for improvements related to performance and/or processing integrity
  • Works with Director Delivery Lead to create and maintain Disaster Recovery plans for all assigned applications
  • Recommends system enhancements to increase reliability, scalability, capacity, performance.
  • Complies with all security policies and procedures, to ensure that the highest level of system and data confidentiality, integrity and availability is maintained.
  • May perform other duties as required.


  • Bachelor’s Degree in Computer Science, Business, or related field or equivalent experience.
  • Five plus years of knowledge and/or experience in development, project management, and requirements for systems performance and reliability.
  • Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
  • Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
  • Advanced knowledge of platform architecture systems and requirements.
  • Knowledge and/or experience with customer implementations is a plus.
  • Effective leadership and the ability to manage multiple priorities
  • Strong attention to detail and accuracy.
  • Effective verbal and written communications skills.