Provides day-today support for analytical projects and reports that address organizational strategic imperatives.
Provides analytics that support new approaches to system-wide models for delivering health care and improving the health of populations including Accountable Care Organization models and shared savings programs.
Supports quality initiatives as a member of the Center for Clinical Excellence team through identification & development of appropriate process and outcome metrics, process/workflow design/re-design, validation of data and collection & analysis of data. The person in this role will be responsible for supporting the department and the organization in attainment of goals including improvement of quality outcomes for all patients, creation of efficient systems of care, and delivering an exceptional patient experience across the Elliot Health System.
Supports EHS clinical analytics, including but not limited to, quality, service, cost, and satisfaction-related measure development, process improvement methods, internal and external program reporting requirements, project planning, and program evaluation.
Creates models and data structures to support predictive analytics for projects to improve care coordination, utilization and planning for programs/services to improve the health of the community.
Develops surveys, and recommends appropriate analytic and descriptive statistical tools to evaluate clinical performance and outcomes. Performs validation studies on data generated and used by the organization. Audits system, system databases and generated reports regularly to maintain data and system reliability. Provides support for data governance activities as needed.
Develops reports for different audiences including graphical display of information to assist staff in understanding opportunities for improvement as well as to for critical utilization measures and activities; presents information in venues within the organization as well as to external audiences as required.
Facilitates multiple quality improvement initiatives and committee participation as assigned as part of interdisciplinary work teams throughout the health system.
Supports data activities and clinical workgroups related to accreditation, program assessment and quality improvement for The Joint Commission, CMS, State of NH, other external regulatory agencies and payers.
Provides support to CCE staff and serves as internal resource for questions related to data analysis, data definitions, software, sampling, metric development, use of Visio, Excel and other tools used within the department.
REQUIRED KNOWLEDGE & SKILLS
Solid problem solving, trouble shooting, root cause analysis skills, strong analytic skills and experience with analysis of data for improvement, population health and/or research required.
Advanced skills in Microsoft products including Excel, Visio, and Access required; experience using SAS, SPSS, or other statistical packages for analyzing large data sets and experience creating dashboards preferred.
Excellent oral and written communication skills including ability to present complex information effectively with a wide range audience.
Experience with medical terminology including use of ICD-9, CPT and other taxonomy used in medical settings for the identification/classification of disorders, treatment, procedures, medications, etc.
Ability to prioritize multiple projects and assignments; work independently as well as in a team environment; and deal effectively with complex assignments and projects essential
Strong leadership skills including the ability to learn, lead and teach required.
Ability to take initiative to organize people, processes and projects required. Possess high degree of professionalism and confidence along with the ability to effectively interact with all levels of clinical and business units and cross-functional areas.
Ability to maintain confidentiality and uphold requirements related to highly sensitive information; solid understanding of HIPPA requirements as well as use of information for purposes of improvement.
Background in hospital regulatory reporting and incentive programs including CMS (IQR/OQR) , Value Based Purchasing, Meaningful Use required;
Experience in Ambulatory reporting and quality programs including ACO, PQRS, HEDIS and Meaningful Use preferred.
Education: Bachelors Degree in related field required; Masters Degree in Public Health, Healthcare Administration or other healthcare related field preferred.
Experience: Three (3) to five (5) years of Quality and Process Improvement experience or research experiencerequired. Strong data analytics and reporting experiencerequired. Experience in project management, change management a plus.
Certification/Licensure: Certified Professional of Healthcare Quality (CPHQ) or Certified Health Data Analyst (CHDA) a plus.
Software/Hardware: Demonstrate strong PC skills (e.g., MS Word, Excel, PowerPoint, Project, Visio), Programming experience including use of SQL, Crystal Reports, and EPIC EHR a plus.