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Sr. Customer Success Manager in New York, NY

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compensation:

$80K - $100K*

specialty:

Account Management

experience:

5 - 7 years

Job Description

At SalesLoft, the Sr. Customer Success Manager is pivotal to our company's success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our most valued customers. You will be able to ensure successful product adoption and retention of our strategic tier which represents our highest spend and highest potential growth customers in the entire company!

In this role, your main priority is to drive ROI as quickly as possible for each of your strategic customers. You will ensure an exceptional on-boarding experience by establishing their top goals, understanding their problems deeply, and creating a customized success plan to help them start crushing their KPIs. You will take a consultative approach by uncovering each of your customers' use cases to better educate them on the benefits and features of the SalesLoft platform within the context of their specific workflow.

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Valid through: 2020-4-3

About SalesLoft

SalesLoft is a sales development software company based in Atlanta, Georgia. The company was founded in September 2011 and was awarded the honor of Top 10 Innovative Technology companies in Georgia in March 2012. The founders, Kyle Porter and David Cummings, met at Georgia Tech’s Advanced Technology Development Center and incorporated SalesLoft in September 2011. In November 2015 SalesLoft announced that they would be shutting down new sales of their product Prospector. SalesLoft Cadence is now known as SalesLoft. SalesLoft started in the The Atlanta Tech Village in Buckhead. The Atlanta Tech Village is a community of technology innovation powered by a 103,000 square foot office building dedicated to fostering the growth of new, disruptive technology startups. As one of the fastest growing technology startup centers and coworking communities in the southeast, the Village is dedicated to fostering innovation, encouraging collaboration and driving economic development in the Atlanta community and beyond.
Total Jobs:
19
Average Pay:
$112,333
Total value of jobs:
$3,370,000
% Masters:
25%

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* Ladders Estimates