At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics platform, companies can analyze how and why their users engage, convert, and retain in real time across web, mobile, and smart devices. Then they can use that data to improve their business and products.
Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, London, Barcelona, and Singapore.
About the role:
Were looking for a customer-focused storyteller who is equal parts positioning wizard, relationship builder, program manager, and tenacious customer advocate.
As the first Senior Customer Marketing Manager you will partner closely with Mixpanels Sales and Customer Success teams to understand our customer pipeline, research customer accounts, join customer calls, learn customer use cases, and develop engaging relationships to help convert our customers from users to advocates. Your ultimate goal is to help evangelize our amazing customers, the innovation theyre driving, and the value Mixpanel plays in helping them grow their businesses.
You will work with our 26,000 customers to develop their stories ensuring the output aligns with our messaging and positioning. But youre no wall floweryoull point out where we need to adapt our overall positioning and messaging based on customer proof points and use cases and input that back to Product, Marketing, and the Exec team.
You are an excellent relationship builder (internal and external), master storyteller who finds the magic from customer pain points and product value, and you are a persistent program manager who loves to connect the dots and build initiatives from scratch. You have a demonstrated track record of success and a portfolio of customer stories youve crafted and shared into the ether. You know how to scale programs, build out contract/vendor resources, and turn a pipeline of stories into tangible results thats distributed efficiently into all sales and marketing channels (online and offline).
Reporting to the VP of Marketing, and sitting on the Marketing leadership team, you will craft Mixpanels story through the lens of our customers and be a pivotal connector in effectively communicating our brand and value to different audiences across the globe.
Were looking for someone to:
Bonus skills & attributes:
Be open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
Customer Focus: Our customers success is our success
Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
One Team: We cant win without each other
Why choose Mixpanel?
A clear market leader in the product analytics space, Mixpanel has raised $77M from world-renowned VC firms like Andreessen-Horowitz, Sequoia, and YC, and our revenue has grown significantly since then. Our ambitious, collaborative team makes it possible by finding creative solutions to new challenges with scaling, reliability, design, and customer service.
Mixpanel is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.