Sr. Consultant, Salesforce Business Analyst

Appirio   •  

Jackson, MS

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 42 days ago

As a Certified Salesforce Consultant, the Appirio BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to a C-level audience or a developer community. The BA has hands on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.

Responsibilities:

Business Analysts will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement salesforce.com. Specific areas of concentration include:

  • Build a clear requirements development strategy for each customer engagement.
  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Ability to organize and drive process reengineering sessions
  • Experience with Org Merge projects
  • Responsible for identification and inventory of customer process pain points and gaps in best practices.
  • Perform rapid analysis and decomposition of complex business information into technical process components.
  • Perform business process modelling, User experience modeling and basic technical architecture diagramming.
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
  • Comfortable building and demonstrating prototypes in Salesforce.
  • Strong presenter to C Suite level audiences as well as technical teams.
  • Comfortable with heavy involvement in user acceptance test planning.
  • Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
  • Has hands on experience in several mid-size, global implementations using salesforce.com in some of the following areas:

*System Implementation & Adoption

*Salesforce.com Sales Cloud

*Salesforce.com Service Cloud (including CTI)

*Salesforce.com Communities

*Salesforce.com Force.com platform development

*Salesforce.com’s Apex programming language

Education and Required Experience

    • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
    • 5+ years experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects
    • Experience with Salesforce.com configuration
    • Experience with Salesforce.com custom development
    • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
    • Experience developing LOE’s in conjunction with sales
    • Strong presentation and communication skills
    • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools
    • Familiarity with application development with Javascript, XML, HTTP, Java, C++, ASP, SQL
    • Located and able to work in the U.S. from a home office and able to travel up to 40-60%
    • The he following Salesforce.com consultant certifications are preferred: Sales Cloud, Service Cloud, and Community Cloud.