Industry: Professional, Scientific & Technical Services•
5 - 7 years
Posted 63 days ago
This is a unique opportunity to work on Penguin Computing's HPC Cloud service, which provides an on-demand, Linux supercomputing environment for customers around the world. This senior position will be required to design and maintain HPC Linux clusters while working regularly with customers to provide support for HPC cloud environments.
You should have a solid understanding of Linux, compilers, networking and storage along with experience in deploying large HPC or Enterprise hardware environments. You will be a senior escalation contact for complex environments, providing support for HPC schedulers, applications and storage systems. You will be required to work independently, set customer expectations and work with Penguin's hardware and software development teams to support and design Linux HPC clusters.
If you are passionate about Linux, interested in working with customers, and looking to work with an experienced team of Linux Engineers, this is the job for you!
Duties & Responsibilities:
Linux and HPC cluster System Administration
Escalation for complex hardware issues
Escalation for software, schedulers and HPC issues
Handle incoming support requests quickly, patiently and accurately
Opening, managing and documenting cases and work orders
Rotation Duty as On-Call Support Engineer
Design HPC network and hardware configurations for customers
Train junior support engineers
Help develop and grow our Managed Service offering
Expert with Linux, including advanced system and network administration (7+ years)
Strong server hardware trouble-shooting and repair skills (7+ years)
Strong understanding of Linux clusters, compilers, schedulers and common HPC applications.
Strong understanding of enterprise environments and datacenters.
Excellent shell scripting skills (Python experience is a plus).
Proven verbal and written communication skills with a track record of problem solving without escalations.
We are an upbeat team who value enthusiasm and a work ethic as much as your technical skills.
Red Hat Certified Engineer (RHCE) a plus. If you do not have the certification, we will reimburse your exam fee once you have successfully completed the course.
Strong problem solving skills with the ability to work independently to resolve customer issues.