Sr. Client Services Director, Medical & Scientific Communications
Oxford, CT 06478 In-Person
1 week ago
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Job Description
Sr. Client Services Director, Medical & Scientific Communications
Job Summary
Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Senior Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships.
The Sr. Client Services Director is responsible for optimizing the customer relationship with specific Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.
Essential Duties & Responsibilities
Project Management
Client Relations and Management
Brand Management
Knowledge, Skills, and Abilities
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role, when annualized, is $103,700.00 - $172,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Job Summary
Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking a Senior Client Services Director to join our growing team within IQVIA in support of both new & ongoing client relationships.
The Sr. Client Services Director is responsible for optimizing the customer relationship with specific Simpson Healthcare clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts, client relations, and brand management.
Essential Duties & Responsibilities
Project Management
- Responsible for overall management of complex, highly visible projects on specific accounts including coordination of digital and interactive content, working with content experts to validate scientific accuracy, project goals, and timelines.
- Develop creative concepts, prepare, and deliver client presentations in a manner that effectively showcases the featured content as directed by client, internal departments, and Key Opinion Leaders (KOLs).
- Drive long-term planning of assigned accounts including timelines, quality assurance, SOP creation and adherence, and budget monitoring.
- Supervise and train junior staff members, as applicable, by creating a positive work environment, fostering a team approach, manage training and development, and oversee project progress.
- Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.
- Monitor projects to guarantee adherence and pull-through of client strategy.
- Synthesize client feedback for implementation by project team members.
- Track and report on all opportunities, key milestones, support requirements, etc.
- Manage and attend relevant internal meetings, as assigned.
- Contribute to enhanced customer service through timeliness and quality of communications and deliverables, including thorough hand-offs to internal project teams.
- Develop and maintain working knowledge of managed products and disease areas.
- Develop and assist with preparation of client pitches, presentations, and metrics.
- Manage faculty recruitment, engagement, and relationships on behalf of clients.
- Direct Account Team to meet timelines, deliver high quality items, and provide solutions to problems presented by internal team and client.
- Participate in internal brainstorms, key client strategy and planning sessions, and Simpson Healthcare strategy/planning sessions.
- Develop and adhere to SOPs and systems and identify areas for improvement within the company and account team.
Client Relations and Management
- Manage the client relationship, setting clear expectations around deliverables and project plans.
- Maintain regular contact with client to ensure expectations are met.
- Plan, schedule, organize team members, and prepare client update agendas and summaries to facilitate and lead client update meetings.
- Synthesize client feedback for implementation by project team members.
- Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met.
- Track and report on all opportunities, key milestones, support requirements, etc.
- Play key role in new business development including brainstorming client solutions, pitching new business, supporting pitch presentation development, and organizing client kickoff meetings.
Brand Management
- Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team.
- Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables.
- Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.
- Provide data, decisions, and delivery of services in support of client, project, and community success.
Knowledge, Skills, and Abilities
- Minimum 5-8 years' experience in medical communications, healthcare marketing, or scientific agency.
- Bachelor's degree required, preferably with emphasis in Marketing, Business, or Science. Master's degree preferred.
- Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.
- Demonstrated project management ability.
- Strong organization and time management skills.
- Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson.
- Proven success communicating with and presenting to key opinion leaders, mid- to C-level executives and other decision makers.
- Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, etc).
- An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
- Great team player with a strong drive and willingness to take initiative.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
The potential base pay range for this role, when annualized, is $103,700.00 - $172,900.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
About IQVIA, Inc.
Learn More About IQVIA, Inc.Innovex offers superior and creative advice to corporations. In addition, they raised venture capital for our own affiliate companies, in addition to having assisted clients in fund-raising efforts, new venture outreaches, and financing. Their engineers and technical staff offer varied backgrounds in manufacturing, high tech, product design, quality control, safety, biomechanics, and robotics.
Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.
At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.
IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.
Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.
IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.
Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.
At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.
Join Our Team
Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA.
Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
IQVIA Careers
Join the vibrant team at IQVIA, a leading global provider of advanced analytics, technology solutions, and clinical research services to the healthcare industry. IQVIA is recognized for its commitment to innovation, leadership in healthcare, and a culture that celebrates diversity and inclusion.
Work You’ll Do
At IQVIA, we offer job opportunities that empower you to leverage your skills and drive healthcare forward. Become part of a team that thrives on innovation and the pursuit of operational excellence, helping to improve patient outcomes across the globe.
Transform Your Career
IQVIA is the place where you can transform the world of healthcare while advancing your career. With a variety of positions available, from research and development to business analytics, IQVIA is at the forefront of the industry. Our leadership is committed to fostering a culture of growth and professional development, making IQVIA a prime environment for both seasoned professionals and those seeking an internship to kickstart their career.
Innovative Work Environment
Join over 50,000 dedicated professionals in a dynamic environment where technology meets healthcare. At IQVIA, innovation isn’t just a buzzword; it's the backbone of how we solve complex challenges. With cutting-edge resources and a collaborative global team, your work at IQVIA directly contributes to advancements in life sciences.
Career Development and Benefits
IQVIA believes in nurturing its team members not just as employees but as individuals seeking to grow their careers. We support this with unmatched benefits, diversity training, and opportunities for leadership development. Our commitment to your career growth is matched by our dedication to providing a supportive and inclusive workplace.
Explore Job Opportunities
Whether you’re looking for a full-time position, part-time work, or a graduate internship, IQVIA offers a range of employment options to match your career ambitions. Our hiring process is designed to be transparent and engaging, helping you to understand where your skills can best be utilized within the company.
Networking and Professional Development
At IQVIA, networking and professional development are part of our DNA. Engage with industry leaders, participate in global conferences, and take advantage of our in-house training programs designed to enhance your skills and advance your career.
Stay Connected
Join Our Team
Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the diverse job opportunities at IQVIA and find where you can make an impact.
Keep Up to Date
Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at IQVIA.
Embark on a journey of growth, innovation, and leadership at IQVIA. Shape your future in an environment that values diversity and fosters professional development. Join IQVIA today and transform healthcare through the power of information and technology.
