Sr. Business Systems Analyst

5 - 7 years experience  •  Networks

Salary depends on experience
Posted on 09/21/17
Waltham, MA
5 - 7 years experience
Salary depends on experience
Posted on 09/21/17

What you’ll be doing...

The Sr. Business Systems Analyst (BSA) is a position within Verizon Telematics Information Technology Delivery division that will coordinate and document requirements and testing for IT related enhancements and initiatives. The Sr. BSA will:

  • Coordinate and lead sessions with key stakeholders to gather and document system requirements, assess stakeholder needs and issues, and document required processes for various sized IT initiatives spanning multiple orgs; This includes the ability to think abstractly and ask the right questions in order to assess, document, and analyze business needs and wants
  • Quickly and thoroughly understand the IT systems landscape, and document system and technical requirements that meet business needs and that fit in to that landscape
  • Act as a liaison between the business and technology by relaying business needs and system requirements to IT resources within Development, Data, Business Systems, Infrastructure, and Operations
  • Identify any gaps in requirements that will impact the business/systems processes
  • Adhere to change management processes and manage the release of changes into the IT landscape
  • Work with vendors/consultants for 3rd party implementations as needed to ensure business needs are met and documentation is complete and thorough
  • Document and execute test cases that adhere to functional requirements in various test environments; pinpoint exact steps to reproduce defects/issues and work with IT resources (internal and external) to bring about resolutions
  • Coordinate UAT sessions with end users for enhancement requests for releases for all functional applications across the entire organization for all divisions worldwide

What we’re looking for...

Basic Qualifications:
Must have:

  • Bachelor’s degree, or equivalent. Prefer degree in Computer Information System or MIS
  • At least 5 years of experience in a BSA role that involved heavy QA and Business Systems Analysis responsibilities
  • Ability to balance technical skills with business savvy – ability to document and transform end-user requirements into system specifications and test cases
  • Ability to quickly learn and adapt to various business systems and IT processes relating to requirements gathering, testing, change management, and overall project implementation
  • Strong aptitude and adherence to various SDLC methodologies (e.g. Agile, Waterfall, XP, etc.)
  • Excellent time management and organizational skills; able to work efficiently while meeting tight deadlines and multiple competing priorities
  • Exceptional analytical and problem solving skills; ability to work creatively in problem solving environment
  • Outstanding written and verbal communication skills
  • Ability to take initiative in researching problems and proposing solutions
  • Willingness to work flexible and/or extended hours to complete project tasks and coordinate migrations and/or calls with stakeholders in various time zones after hours
  • Ability to Travel up to 25%

Preferred Qualifications:

  • Knowledge and Use of requirements documentation tools and automated testing software
  • Knowledge of the full testing lifecycle
  • Detailed understanding of common industry standard business practices as related to:
  • Marketing, Sales, Finance, Operations, Care, etc.
  • Experience with software in a ‘Software as a Service’ (SaaS) environment
  • Knowledge and use of ERP and CRM systems (like Salesforce/NetSuite/Oracle/SAP)
  • Project management, system implementation and system integration experience
  • Experience with working with a PMO office and project managers


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