$150K — $200K *
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
JOB FAMILY DESCRIPTION
The Business Systems Analyst IV on the Internal Client Support (ICS) team is responsible for providing business and technical application support to internal teams responsible for providing front-line support for Black Knight clients. Serves as a liaison between ICS/ECS, internal technology operations teams, and clients to provide client-centric solutions that solve business needs.
GENERAL DUTIES & RESPONSIBILITIES
Bachelor’s degree or the equivalent combination of education, training, or work experience.
ADDITIONAL EXPERIENCE REQUIREMENTS
Functional knowledge with the following Black Knight solutions may be required: Loan Boarding, Passport, Director, MWS, Servicing Digital, Enhanced Client Data Extract, Bulk Data Extracts, and Black Knight Portal
GENERAL KNOWLEDGE, SKILLS & ABILITIES
JOB FAMILY LEVEL
Expert/lead professional level role. Possesses a broad understanding of business functions they support, as well as, an expert understanding of the IT organization’s systems and capabilities and uses this knowledge to bring appropriate solutions to business units supported to enhance the enterprise's competitive edge. Possesses expert knowledge of the principles, processes, phases and roles of application development methodology. May serve as a functional/technical lead. Works as a liaison between IT and our clients and stakeholders in order to provide complex technical/business solutions to meet user needs. Creates complex business process designs and documentation as needed for new technology and estimates time and duration of required changes. Translates complex high-level business/technical requirements into functional specifications for the IT organization and works with development to test and implement those changes. Communicates effectively and timely with clients and stakeholders and proactively brings attention to any issues that are of concern or pose a risk to the project deliverable or overall timeline. Makes recommendations for resolving project concerns or issues affecting project timelines. Completes project work ahead of the established time frame and within budget and quality requirements. Takes the lead on complex projects that cross multiple functional areas and leads project teams consisting of multiple analyst(s). Able to multi-task to manage multiple projects, keep project deliverables on schedule, and adapt to changing priorities. Leads efforts to resolve escalated production/client issues. Leads peer review of project artifacts. Makes recommendations for process and procedure improvements and actively leads the implementation of those changes. Mentors analysts on processes or business/technical functions and may coordinate mentoring and development of new business system analyst. Typically requires Ten (10) or more years of relevant work experience and a minimum of five (5) years of experience in the mortgage and home equity servicing industry.
Valid through: 5/19/2021